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    Sky Max - Reduction in Speed

    This is a discussion on Sky Max - Reduction in Speed within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all I wonder if you can help and point me in the right direction. I've had the Max package ...

    1. #1
      wullyuk's Avatar
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      Sky Max - Reduction in Speed

      Hi all

      I wonder if you can help and point me in the right direction.

      I've had the Max package since what feels like forever hoever i appear to have a problem now with the connection speed. I've been recording the stats for a wee while so i'd appreciate if someone would have a look and see what they think.

      The router is connected to the master socket via a combined filter faceplate from BT.

      13.01.2010 - 01.20

      ADSL Link Downstream Upstream
      Connection Speed 16353 kbps 544 kbps
      Line Attenuation 27.5 db 14.1 db
      Noise Margin 5.6 db 6.5 db

      22.01.2010 - 18.52

      ADSL Link Downstream Upstream
      Connection Speed 15721 kbps 530 kbps
      Line Attenuation 27.5 db 14.2 db
      Noise Margin 5.2 db 5.5 db

      08.02.2010 - 23.20

      ADSL Link Downstream Upstream
      Connection Speed 15635 kbps 498 kbps
      Line Attenuation 27.5 db 14.2 db
      Noise Margin 4.6 db 6.0 db

      08.02.2010 - 23.30 - Test Socket

      ADSL Link Downstream Upstream
      Connection Speed 14695 kbps 498 kbps
      Line Attenuation 28.0 db 14.2 db
      Noise Margin 5.8 db 6.5 db

      08.02.2010 - 23.40

      ADSL Link Downstream Upstream
      Connection Speed 15273 kbps 498 kbps
      Line Attenuation 27.5 db 14.2 db
      Noise Margin 5.6 db 6.5 db

      03.02.2010 - 22.05

      ADSL Link Downstream Upstream
      Connection Speed 14394 kbps 468 kbps
      Line Attenuation 27.5 db 13.8 db
      Noise Margin 6.8 db 6.5 db
      Last edited by wullyuk; 10-02-10 at 08:35 PM.


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    3. #2
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      Re: Sky Max - Reduction in Speed

      You have actually been connecting too fast for your line conditions. It has now stabilised itself and should not drop much further. The worrying thing is your upload speed, this should be much higher. Remove the faceplate and plug into the Test socket using only the filter and cables supplied by Sky. Post the result

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
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      Re: Sky Max - Reduction in Speed

      I have already listed it:-

      08.02.2010 - 23.30 - Test Socket

      ADSL Link Downstream Upstream
      Connection Speed 14695 kbps 498 kbps
      Line Attenuation 28.0 db 14.2 db
      Noise Margin 5.8 db 6.5 db

      This was the last one i did in the test socket.
      Last edited by wullyuk; 10-02-10 at 08:45 PM.

    5. #4
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      Re: Sky Max - Reduction in Speed

      Is this in the test socket, the master socket is not the test socket. The test socket is hidden behind the plate.

    6. #5
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      Re: Sky Max - Reduction in Speed

      Yes sorry should have made myself clearer, when i was refering to the master socket i was meaning the test socket.

      The router is connected to the master socket, it's the conbined filter faceplate.

    7. #6
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      Re: Sky Max - Reduction in Speed

      So the stats are with the router connected to the test socket with a new filter (if you have one) and nothing else plugged in anywhere else at all?

    8. #7
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      Re: Sky Max - Reduction in Speed

      Quote Originally Posted by PaulSky View Post
      So the stats are with the router connected to the test socket with a new filter (if you have one) and nothing else plugged in anywhere else at all?
      Yes, one the one marked test socket with a brand new sky supplied filter.

      I took from this that the extensions weren't causing any issues. I wouldn't expect them to, i replace every cable after having a bad experience with a certain section of cable!

    9. #8
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      Re: Sky Max - Reduction in Speed

      Then the issue is before the master socket/ test socket demarkation point. Do you suffer any noise, hissing etc on the line?

    10. #9
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      Re: Sky Max - Reduction in Speed

      Quote Originally Posted by PaulSky View Post
      Then the issue is before the master socket/ test socket demarkation point. Do you suffer any noise, hissing etc on the line?
      If your refering to noise when on a voice call no.

      The line is around 3 years old after changing from telewest.

    11. #10
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      Re: Sky Max - Reduction in Speed

      By any chance do you have another RJ11 (Grey cable) that you could try?

     

     
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