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    sudden drop in connection

    This is a discussion on sudden drop in connection within the Sky Broadband help forums, part of the Sky Broadband help and support category; i was woundering why my downloads are going really slow so i decided to plug into the test socket heres ...

    1. #1
      pugwash's Avatar
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      sudden drop in connection

      i was woundering why my downloads are going really slow so i decided to plug into the test socket heres what i got

      Connection Speed 4096 kbps 416 kbps
      Line Attenuation 44.0 db 25.0 db
      Noise Margin 7.4 db 16.0 db
      which is normal i thought so i did the speed test and got the result below


      also lagged out alot online recently


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    3. #2
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      Re: sudden drop in connection

      pugwash
      Hi if you are going to use speed testers the best one to use are http://www.skyuser.co.uk/speedtester/ also thinkbroadband :: Broadband Speed Test and Broadband Speed Checker - THE UK's No.1 Broadband Speed Test you are guaranteed to get test results that are not erratic. As with speedtest.net you can run 3 tests and each one would be different. The issues could be from your thread whats the thing called when the line enters the house get the wiring done first then your speed should get better.

    4. #3
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      Re: sudden drop in connection

      thanks steve the UKs no.1 broadband speed checker came to 1768kbps

      Connection Speed 2976 kbps 416 kbps
      Line Attenuation 44.0 db 25.0 db
      Noise Margin 7.6 db 16.0 db
      from the master socket but not test socket might be the master socket to be the problem?

    5. #4
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      Re: sudden drop in connection

      Unlikely to be the socket itself but if there are wires connected to the back of the faceplate when you remove it, they are extensions and could be the source of problems. Check out the wiring threads here:
      Cabling and faceplate help

    6. #5
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      Re: sudden drop in connection

      pugwash
      Hi I found this
      Here are a few tips to help.
      Before you contact Sky you need to try and work out if the line, or your internal wiring is at fault.

      (1) connect a normal wired phone to the test socket and ensure you have a dial tone. Using the same phone, and with the test socket still exposed, check that all extension sockets you may have are dead (no dial tone)

      (2) With your phone pluged in to the test socket. dial 17070 and select option 2, You should now hear nothing but a low hiss, no crackle of pops. If you do hear a lot of noise, then report this to BT (or whoever you pay your line rental to) as line noise. dont mention broadband.

      (3) If the line is o.k, connect your router and phone to the test socket using a filter. Dial 17070 option 2 again, the line should still sound the same, and there should be no effect on BB sync. If all is o.k, dial 17070 option 1, and when asked to "clear down" hang up. The phone will now ring, there should be no effect on the broadband sync.
      If any of the tests in (3) fail then report this to you ISP.

      If you have noise on an extension, then there is a problem with your internal wiring.
      This might be of some help worth a try also Koala5 link has lots of information

    7. #6
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      Re: sudden drop in connection

      thanks for the help il try the ringin the number from the test socket in the morning and il let you know, how do i check the sync while ringin the number? do i just reset the modem and type 192.168.0.1 while i am ringin it or after it has rang?

    8. #7
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      Re: sudden drop in connection

      Click the Show Statistics button in your router settings and keep it on the screen while you do the tests. Change the interval to 5 secs or less and this should show any changes almost immediately.

      I think the main problem is with your internal wiring.

      If you are running XP click the TCPOptimiser link below, and use it to tweak your speed. If you are confident with these sort of things, DrTCP is probably better.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
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      Re: sudden drop in connection

      ohh i understend now il do the tests then let you guys know thanks for the help

      im running windows 7 though

    10. #9
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      Re: sudden drop in connection

      ok im slightly confused the tests was not as steve said option 1 was my caller ID and it just told me my number option 2 is how well they can hear me talk, the dial tone though is not normal it starts as normal then goes to a higher pitch tone then back again whats that about?

    11. #10
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      Re: sudden drop in connection

      it starts as normal then goes to a higher pitch tone then back again whats that about?
      Indication of messages waiting?

      Are you with Sky Rental?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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