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    Am I even on the right package? / Speed?

    This is a discussion on Am I even on the right package? / Speed? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, We have now completed our 10 day period. When connected up - they said said they would put us ...

    1. #1
      canvey's Avatar
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      Am I even on the right package? / Speed?

      Hi,

      We have now completed our 10 day period.

      When connected up - they said said they would put us on the 'BT side of the things' - I am not sure what they meant by this.

      I have signed up for the unlimited package.

      However in testing my speed has stopped at 8191 kbps

      ADSL Link Downstream Upstream
      Connection Speed 8191 kbps 796 kbps
      Line Attenuation 27.5 db 12.8 db
      Noise Margin 20.4 db 14.5 db

      (stats taken from master socket)

      We used to be on 11mb or thereabouts with UKonline prior to moving to Sky.

      What can we do?
      How can we tell if we are even on the correct package? (it says unlimited in my sky, but that proves nothing)
      What speed should we expect with these stats?

      Many thanks.


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    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: Am I even on the right package? / Speed?

      you're on umlimited, upload shows this, but speeds are very low...when did you go live? if it was recently then you'll be on DLM...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      canvey's Avatar
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      Re: Am I even on the right package? / Speed?

      just outside of the 10 day period.

      When I go to mysky it cannot tell me anything about my service - everything is 'unavailable'.

      Thanks.

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      Re: Am I even on the right package? / Speed?

      Chances are DLM hasn't finished yet.

      You could ring Sky and ask them to manually configure your line, I would imagine you will end up with 15+mb with your stats.

     

     

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