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    Assistance Required

    This is a discussion on Assistance Required within the Sky Broadband help forums, part of the Sky Broadband help and support category; Yes, yet another slow broadband connection. I'm on Sky Mid Here are the stats of my router. I did ask ...

    1. #1
      philnevillesleftfoot's Avatar
      philnevillesleftfoot is offline Sky User Member
      Exchange: Sunderland North
      Broadband ISP: Sky Mid/Everyday
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
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      Feb 2010
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      Assistance Required

      Yes, yet another slow broadband connection. I'm on Sky Mid

      Here are the stats of my router. I did ask Sky to try and sync the line speed higher (as the line is supposed to support 4-5mb)

      Modem

      ADSL Firmware Version 7.03.01.66
      Modem Status Connected
      DownStream Connection Speed 2368 kbps
      UpStream Connection Speed 416 kbps
      VPI 0
      VCI 38

      System Up Time: 46:35:59
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 683231 553781 0 2711 1272 46:34:28
      LAN 100M/Full 23539 0 0 12 0 46:35:54
      WLAN 11M/54M 558289 685556 0 1317 2730 46:35:42
      ADSL Link Downstream Upstream
      Connection Speed 2368 kbps 416 kbps
      Line Attenuation 56 db 31 db
      Noise Margin 8 db 16 db

      And this is a typical Broadband speedtest result I'm getting

      Today 18:00 Download 426 kbps (53.3kB/s) Upload318 kbps (39.8kB/s)

      The router is connected directly into the master socket and then its connected wirelessly to the router in my back room (both downstairs) there are no other telephones etc connected to any of the lines in the house and BT have been out and confirmed the line is fine from the outside to the point of connection to the master socket.

      Is there anything I can do at all to get the speeds up? I tried connecting with Ethernet but the speed was much the same (no great leap). Bizarrely I have on the odd occassion got speeds of up to almost 2mb but not for a while now and it was only for one day.

      Any tips at all would be welcome. I'm a fair distance from the exchange but people in the street get much higher speeds with the same ISP so I'm totally lost off!

      If I got a Mobile broadband instead could I get higher speeds????? I'm not bothered about the money I would happily pay about 40 a month for a truly decent connection!


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    3. #2
      Postman Pat's Avatar
      Postman Pat is offline Sky User Member
      Exchange: Leytonstone
      Broadband ISP: Mid
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
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      Re: Assistance Required

      Are these stats taken from the test socket? If not repost them with an ethernet connection connected to the test socket, for further advice.

    4. #3
      philnevillesleftfoot's Avatar
      philnevillesleftfoot is offline Sky User Member
      Exchange: Sunderland North
      Broadband ISP: Sky Mid/Everyday
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Feb 2010
      Posts
      2
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Assistance Required

      They are taken from the test socket. Ethernet or not the stats are much the same

     

     

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