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    Suddenly got very poor download speeds

    This is a discussion on Suddenly got very poor download speeds within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi This is my 1st post on this forum so sorry if i seem thick or slow. Been with Sky ...

    1. #1
      type0negfan's Avatar
      type0negfan is offline Sky User Member
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      Exclamation Suddenly got very poor download speeds

      Hi
      This is my 1st post on this forum so sorry if i seem thick or slow.

      Been with Sky BB for just over 3yrs on mid/everyday package with a download speed of between 1500kbps and 2000kbps and while nothing great its been ok.

      Anyway about 10 days ago notice it seem to be slow so checked my router stats and found it had dropped to less than 400kbps.

      here are my stats,

      ADSL LinkDownstreamUpstream
      Connection Speed384 kbps480 kbps
      Line Attenuation64.0 db41.4 db
      Noise Margin20.9 db10.0 db

      My direct distance to my exchange is 2.0 km and by road is 3.2 km according to the checker on this site.
      The checker also says under the RAG code info that the RAG code is AGEC and under line info it has 'compatibility issue found'.

      The above stats were taken from the test socket so i dont think its a wiring problem in the house.

      Regards


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    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
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      Re: Suddenly got very poor download speeds

      Re-sync the router (pullthe mains) and if this doesn't increase your sync speed, you need to ring Sky to get them to uncap the line.

    4. #3
      type0negfan's Avatar
      type0negfan is offline Sky User Member
      Exchange: Stourbridge
      Broadband ISP: Sky Mid/Everyday
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
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      Re: Suddenly got very poor download speeds

      I'd already re-synced the router this morning before posting this and was wondering if i'd been capped.
      Anyway just phoned Sky and they put me back up to 2330kbps possibly a little quicker than i had before and about the max i can get as i appear to have quite along line at 3.9 km.

      Anyway many thanks for a quick response

     

     

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