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    Slow DownStream Connection Speed 507kbps

    This is a discussion on Slow DownStream Connection Speed 507kbps within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello, I am getting very low internet speeds at the minute, below are some stats. ADSL Link Downstream Upstream Connection ...

    1. #1
      jona's Avatar
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      Slow DownStream Connection Speed 507kbps

      Hello,

      I am getting very low internet speeds at the minute, below are some stats.

      ADSL Link Downstream Upstream
      Connection Speed 507 kbps 412 kbps
      Line Attenuation 61 db 38 db
      Noise Margin 18 db 13 db

      I've had this for about a week and a half. I've checked all of the connections in the house and they are the same.

      Can anyone suggest what may be affecting the speed. I had around a 2000+ kbps download before last week?


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    3. #2
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      Re: Slow DownStream Connection Speed 507kbps

      You are capped and need to ring Sky to get them to either run DLM again or to uncap you. Make sure you are in the test socket when you ring or at least tell them that you are.

    4. #3
      jona's Avatar
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      Re: Slow DownStream Connection Speed 507kbps

      Quote Originally Posted by Smithy99 View Post
      You are capped and need to ring Sky to get them to either run DLM again or to uncap you. Make sure you are in the test socket when you ring or at least tell them that you are.
      Does anyone know the best telephone number to contact sky on to get them to do the above?

    5. #4
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      Re: Slow DownStream Connection Speed 507kbps

      08442410515 - option 1, option 3. You're going to sync in at 2048 either way, but also tell them to change your line code to g.dmt whilst they're at it.

     

     

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