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    What time do Sky connect up to?

    This is a discussion on What time do Sky connect up to? within the Sky Broadband help forums, part of the Sky Broadband help and support category; We have migrated to Sky from UKonline. This post originally said 'why do sky connect until' as Sky system says ...

    1. #1
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      Migrating from UKonline

      We have migrated to Sky from UKonline.

      This post originally said 'why do sky connect until' as Sky system says we are live, but we are still on UKOnline's system.

      Well. I have plugged in the Sky router and it is live.

      So essentially we are connected both through Sky and also through UK Online!

      I guess I have to call UKOnline to ask them to disconnect us?

      Thanks.
      Last edited by canvey; 28-01-10 at 07:54 PM.


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    3. #2
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      Re: What time do Sky connect up to?

      If you are connected to Sky on one of the LLu packages as your profile says then you CANNOT also be connected with anyone else. What makes you thing you are still connected to UK Online?

    4. #3
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      Re: What time do Sky connect up to?

      Because using my other router with the UKOnline username and password I can still connect fine.

      Both connect to the internet.

      They both connect at 4mbps.

    5. #4
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      Re: What time do Sky connect up to?

      Sky and UKOL are both part of the easynet infrastructure, so it may have something to do with the username and passwords within both routers being accepted over the easynet network, but I'd be sceptical of that...

      IP Chicken - Whats my IP address? ip address lookup

      Does it say your ISP is sky? (Then again, even if it's ukol, it may say it's bskyb...)

    6. #5
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      Re: What time do Sky connect up to?

      My router says easynet and gives 1 IP - plugging in my sky router it says Sky broadband and gives me a different IP!

      Not checked on this one, but on speedtest.net

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      Re: What time do Sky connect up to?

      It is possible to be on UKO and Sky, using each of their routers, but not at the same time.

      Eventually your UKO username and password would be removed and then just let you use their email.




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    8. #7
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      Re: What time do Sky connect up to?

      If you ring ukol help line (VERY HELPFUL - basically sky CST {we use the same tools} the outset) they'll be able to check which tags are on the line the who is using your line at the moment.

    9. #8
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      Re: What time do Sky connect up to?

      I hope sky are better than UK Online as I had nothing but trouble with that lot!

      Was constantly down - 7 or 8 times a day was not uncommon.

      Ironically this week just prior to the switch it has been fine.

     

     

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