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    Sky's new BB company and T&Cs

    This is a discussion on Sky's new BB company and T&Cs within the Sky Broadband help forums, part of the Sky Broadband help and support category; sky wont pay out a lump sum to exchanges unless thee is a certain profit gaurantted, such as the old ...

    1. #11
      skypaulusplus's Avatar
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      Re: Sky's new BB company and T&Cs

      sky wont pay out a lump sum to exchanges unless thee is a certain profit gaurantted, such as the old 5 connect until llu comes and then they got loads of customers signing up, to secure it. i just doubt it would happen, but if it did it would be really good


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    3. #12
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      Re: Sky's new BB company and T&Cs

      sky will probably just start handing out some very nice bonuses to the guys at the top

    4. #13
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      Re: Sky's new BB company and T&Cs

      sky are not owned by the goverment or the banks, silly boy

    5. #14
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      Re: Sky's new BB company and T&Cs

      skypaulusplus
      Hi Paul 31st march on many exchanges 21CN WBC that means that the exchange is open for any ISP to move into that exchange and put their own equipment in is that right

    6. #15
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      Re: Sky's new BB company and T&Cs

      they can already do that

      21cn is moving all the exchanges digtal and onto a ip based network

    7. #16
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      Re: Sky's new BB company and T&Cs

      Quote Originally Posted by steve16751 View Post
      skypaulusplus
      Hi Paul 31st march on many exchanges 21CN WBC that means that the exchange is open for any ISP to move into that exchange and put their own equipment in is that right
      It means BT have upgraded the exchange to ADSL2+ and their resellers can take advantage. Many, including Plusnet already do. The ISP does not have to put any equipment in, they use BT's.
      @Faust
      Letter arrived with the Sky mag yesterday.
      Was this a separate letter? I don't see anything on the letter enclosed with the mag.

      TomD


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    8. #17
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      Re: Sky's new BB company and T&Cs

      Isitme
      Hi Tom I wonder if it was a seperate letter Faust received being on connect but I would have thought there would be more Skyuser members saying the same have not received mine yet so cannot comment on the letter does sound interesting though. Wrong again I thought 21CN WBC meant ISPs could move in using their own LLU equipment

    9. #18
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      Re: Sky's new BB company and T&Cs

      It's a two sided letter headed up
      Changes to Sky Talk and Sky Broadband Customer Contracts

    10. #19
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      Re: Sky's new BB company and T&Cs

      I have not received it. The one I got with the mag was just about the mag. Could you scan it and post it please, obliterating the personal parts of course?

      TomD


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    11. #20
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      Re: Sky's new BB company and T&Cs

      Quote Originally Posted by Isitme View Post
      I have not received it. The one I got with the mag was just about the mag. Could you scan it and post it please, obliterating the personal parts of course?
      This is it.

      Changes to Sky Talk and Sky Broadband customer Contracts
      Please take a few moments to read this leaflet carefully and keep it for future reference. It contains key changes to your Sky Talk and Sky Broadband subscription Contracts. Full sets of the updated terms and conditions for Sky Talk and Sky Broadband are available at sky.com/products or you can contact us on 08442 41 41 41 to a request a paper copy by post.
      Your new terms will come into effect on 29 March 2010. If you are happy to accept these new terms, you simply have to continue paying for your Sky Broadband and/
      or Sky Talk services. If you do not want to continue to receive your Sky Talk and/or
      Sky Broadband services on these new terms, you must contact us to let us know at least 7 days before 29 March 2010. If you do not contact us, we will assume from your continued payment that you still want to receive the services, which will be on the new terms.
      Changes to both Sky Talk and Sky Broadband Contracts:
      On 29 March 2010, Sky Broadband S.A. which currently provides your Sky Talk and/ or Sky Broadband services will be replaced by British Sky Broadcasting Limited which already provides your Sky TV services to you and is another company within the British Sky Broadcasting group. This means that from 29 March 2010 your Contracts with Sky Broadband S.A. will end and your new Contract with British
      Sky Broadcasting Limited will begin and British Sky Broadcasting Limited will be responsible for providing your Sky Talk and/or Sky Broadband services. You will
      not be subject to a new minimum term as a result of this change. If you are in an existing minimum term that term will continue unchanged under the new Contract with British Sky Broadcasting Limited .
      The way in which we may use your personal data has been explained in more detail in the sections headed "How information we hold about you can be used" in your Sky Broadband and Sky Talk Contracts.
      We have changed Condition 7.5 of the Sky Talk Contract and Condition 2(i) of the Sky Broadband Contract to make it clear when we will notify you if we modify or temporarily suspend your Sky Talk and Sky Broadband services in order to carry out maintenance, technical repair, enhancement or emergency work .
      We have changed Condition 13 of both the Sky Talk Contract and the Sky Broadband Contract to clarify how we can notify you under the Contracts, which includes sending your notices by post or by email. We will send you notices using any of the contact details you have given us for this purpose including to the email address you have chosen as your primary email address, so you should ensure that you check your email account regularly. You must ensure that the contact details you have given us are correct and that you keep this information up-to-date.
      ,~'

      We have also made some changes to Conditions 5 and 12 of the Sky Talk Contract and Condition lO(c) of the Sky Broadband Contract to confirm how and when we will notify you of changes to the price you pay for Sky Talk, or to your Sky Talk and/ or Sky Broadband services, or the terms of your Contracts.
      Changes to Sky Broadband Contract for Sky Broadband Connect customers
      We have changed Condition 1(f) to allow us to transfer you to our nearest equivalent broadband product to Connect if it becomes possible to connect your telephone line to our network.
      If you are a Sky Broadband Connect customer, we have changed your Contract
      to allow us to move you to our Sky Voice and Broadband Network if it becomes available in your area. We will only transfer you if you are taking Sky Talk Line Rental and a Sky Talk calls package as well as Sky Broadband and we will tell you about the transfer before it takes place. If we transfer you to the Sky Voice and Broadband Network you will only be able to receive broad band and telephony services from Sky. This means that if you want to cancel or switch your Sky Broadband or Sky Talk service to another provider, your remaining Sky Talk or Sky Broadband service will be cancelled at the same time. It will not affect your SkyTV service. For more information about the Sky Voice and Broadband Network, you need to read the 'Key Points' sections of the Sky Broadband and Talk Contracts and Condition 8.9 of the Sky Talk Contract and Conditions l(f), 5(d), l1(g)(d) and 11(j) of the Sky Broadband Contract.
      Additional changes
      If you joined Sky Talk and/or Sky Broadband a while ago, you may notice that there have been some additional changes to your terms and conditions. Depending on when you joined Sky Talk and/or Sky Broadband, you may notice that some things highlighted below are already part of your Contract, but to ensure you haven't missed anything we've set out a summary of the key points below.
      The Sky Talk Contract includes terms and conditions for Sky Talk Line Rental.
      We have reduced the amount of notice you need to give us if you are outside of your minimum term and you want to end your Contract and you are not switching to another provider to 10 working days notice. We can end the Contract on 10 working days notice if you are outside your minimum term.
      We have made some changes to Condition 6 of the Sky Talk Contract and Condition 5 of the Sky Broadband Contract to confirm what happens when you move home.
      Some other minor changes have been made to make things clearer.

     

     
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