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    Deteriorating Speeds

    This is a discussion on Deteriorating Speeds within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, When we first signed up for the Sky Max package which was a few years back we had ...

    1. #1
      zeezeetop's Avatar
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      Deteriorating Speeds

      Hi all,

      When we first signed up for the Sky Max package which was a few years back we had a constant speed of around 10mb/s (I can't recall the upload sorry)..
      Slowly but steadily our speed has decresed dramatically.

      I've always checked with the test socket and all other phones disconnected just incase but the results have always been the same.

      My current speed test results -


      Router Status -
      ADSL Link Downstream Upstream
      Connection Speed 3232 kbps 768 kbps
      Line Attenuation 43.0 db 26.5 db
      Noise Margin 6.8 db 16.0 db

      I have checked with the BT Line Checker thingy and it does say our max available speed is 4mb/s but I don't understand if that were the case how did we have an average of 10mb/s and upwards for over a year?
      It then dropped to about 8mb/s and had remained stable at that for another year or so till recently it's kept dropping, first to 5mb/s and now to (the highest it's been in a while) 3232kbps.. most of the time it's about 2.6.

      I don't recall seeing the upload ever change though..
      Any ideas?
      Oops, was meant to be Deteriorating in the title!
      Edit: Should also add that I've tried numerous different filters all to no avail.


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    3. #2
      IWasNotTheEnemy's Avatar
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      re: Deteriorating Speeds

      try the test socket...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      zeezeetop's Avatar
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      re: Deteriorating Speeds

      Quote Originally Posted by IWasNotTheEnemy View Post
      try the test socket...
      Try reading the thread first perhaps?

    5. #4
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      Re: Deteriorating Speeds

      When in the test socket are the stats exactly the same, the speed may be but we want to check the noise margin.

      Oh and BTW, when you have replied and helped as many people as IWNTE then you could be forgiven for the odd missread or quick glance through.

    6. #5
      zeezeetop's Avatar
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      re: Deteriorating Speeds

      Yes, they are the same..
      Both the speed test and router statistics were posted while the router was connected to the test socket and all other lines were disconnected.

      Please keep the comments on topic thankyou.

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      Re: Deteriorating Speeds

      Oops, was meant to be Deteriorating in the title!
      All fixed for you.




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    8. #7
      zeezeetop's Avatar
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      Re: Deteriorating Speeds

      Kept on testing, more variations in speed, average drop/increase day to day is 1mb..
      Going from 2.2mb to 3.2 for a few hours then straight back to 2.2mb and settling there.

      Just had a further download increase but alongside an upload decrease:

      ADSL Link Downstream Upstream
      Connection Speed 3424 kbps 416 kbps
      Line Attenuation 44.0 db 26.5 db
      Noise Margin 3.3 db 27.0 db


      Also noticed the noise margin has increased from 16db to 27db.
      Last edited by zeezeetop; 27-01-10 at 08:45 PM.

    9. #8
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      Re: Deteriorating Speeds

      If you are plugged into the TEST socket, then you have a fault on your external line or a faulty router. Although you are syncing higher the very low noise margin probably means there will be errors on your connection. As these will cause data to be resent, the actual throughput speed will be reduced.

      Are there any extraneous noises on your voice line?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
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      Re: Deteriorating Speeds

      Quote Originally Posted by zeezeetop View Post
      Kept on testing, more variations in speed, average drop/increase day to day is 1mb..
      Going from 2.2mb to 3.2 for a few hours then straight back to 2.2mb and settling there.

      Just had a further download increase but alongside an upload decrease:

      ADSL Link Downstream Upstream
      Connection Speed 3424 kbps 416 kbps
      Line Attenuation 44.0 db 26.5 db
      Noise Margin 3.3 db 27.0 db


      Also noticed the noise margin has increased from 16db to 27db.
      I'm sorry mate, you come on here asking for help and then get arsey with me for not reading something properly or making a comment? Doesn't hurt to be polite...could've just said 'Yes I've tried that' or something - it was half 7 in the bloody morning and I'd just got up!!

      You're gonna have to call Sky to get onto BT - as said it looks like a line fault...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    11. #10
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      Re: Deteriorating Speeds

      Quote Originally Posted by Isitme View Post
      If you are plugged into the TEST socket, then you have a fault on your external line or a faulty router. Although you are syncing higher the very low noise margin probably means there will be errors on your connection. As these will cause data to be resent, the actual throughput speed will be reduced.

      Are there any extraneous noises on your voice line?
      Thankyou for staying on-topic.

      There's no interference with the voice line, I've been in contact with Sky and they said "We will try and fiddle with things" this was prior to the last stats I posted so I guess that explains the increase in download and decrease in upload.

      Waiting on another reply from them to see what they say.
      Thanks again for the reply.

     

     

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