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    Automatically "upgraded" - stats help plz

    This is a discussion on Automatically "upgraded" - stats help plz within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, Just got "automatically" "up-graded" to unlimited for going over my 10 gig limit twice (down graded for me ). ...

    1. #1
      Focus2000's Avatar
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      Automatically "upgraded" - stats help plz

      Hi, Just got "automatically" "up-graded" to unlimited for going over my 10 gig limit twice (down graded for me ). Before the switch I was capped at 2560kbps (with 416kbps upload)- was fine for me, but now it's 2048kbps:

      ADSL Link Downstream Upstream
      Connection Speed 2048 kbps 525 kbps
      Line Attenuation 63.0 db 39.6 db
      Noise Margin 11.3 db 11.0 db

      Question is, can you tell me what max speed i can get with above stats before I phone Sky (or investigate other providers). I am far from the nearest exchange i know, just want a ball park figure so I can make sure im getting what I can for the extra 5/month.

      Not in master socket atm, but when i've tried I get the same Noise Margin (goes down during the day, lowest i've seen it is about 7.1).

      Cheers,
      Steve.


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    3. #2
      krysis's Avatar
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      Re: Automatically "upgraded" - stats help plz

      Can you take the stats from the MasterSocket or TestSocket?

      The current stats are showing about 2.5 possible 3 at a push.

    4. #3
      Focus2000's Avatar
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      Re: Automatically "upgraded" - stats help plz

      ADSL Link Downstream Upstream
      Connection Speed 2048 kbps 425 kbps
      Line Attenuation 63.5 db 39.5 db
      Noise Margin 11.7 db 11.5 db

      Stats from master socket.

      Cheers,
      Steve

    5. #4
      Focus2000's Avatar
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      Re: Automatically "upgraded" - stats help plz

      And back to my setup again:

      ADSL Link Downstream Upstream
      Connection Speed 2048 kbps 557 kbps
      Line Attenuation 63.5 db 39.6 db
      Noise Margin 11.7 db 10.0 db

      Cheers,
      Steve.

    6. #5
      boab2791's Avatar
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      Re: Automatically "upgraded" - stats help plz

      You'll probably find they have put you on ADSL2+. I'm still on the everyday package but have exceeded my cap twice and no upgrade as yet.

      The reason I say your probably on ADSL2+ is that your line stats are very similar to mine and when my line went through DLM my sync speed dropped to 2 Meg for my usual stable 3MB.

      I raised a Job using the KANA form on the Sky site and they put me back to G.DMT from ADSL2+ and i now have 3072kbps down and 608kbps up.

     

     

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