Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Results 1 to 7 of 7

    Slow speeds on Sky Max package

    This is a discussion on Slow speeds on Sky Max package within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I've never really been bothered that I haven't had that high speeds on this package but since the speed ...

    1. #1
      messyuk's Avatar
      messyuk is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+
      Join Date
      Jan 2010
      Location
      Harrow
      Posts
      3
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Unhappy Slow speeds on Sky Max package

      Hi,

      I've never really been bothered that I haven't had that high speeds on this package but since the speed went up to 20 mb and the price went up to 15 it's really starting to bug me.

      I'm on sky max with the DG834GT V1 Router which is connected to the main socket downstairs via extension cable.

      When downloading a file the maximum speed I get is 500kbs.

      I've contacted sky and they've managed to bump my speed up by 200kbs but it hasn't really had much effect.

      I'm just wondering is there any way to get my speeds higher, I've been on many forums with sky max and they've all usually had 6-7+ mbs speeds.




      ADSL Link Downstream Upstream
      Connection Speed 4480 kbps 800 kbps
      Line Attenuation 43.0 db 30.0 db
      Noise Margin 7.4 db 12.0 db


    2. Advertisement
    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,739
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: Slow speeds on Sky Max package

      Post your router stats again but this time from the TEST socket.

    4. #3
      messyuk's Avatar
      messyuk is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+
      Join Date
      Jan 2010
      Location
      Harrow
      Posts
      3
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Slow speeds on Sky Max package

      ADSL Link Downstream Upstream
      Connection Speed 4480 kbps 800 kbps
      Line Attenuation 43.0 db 30.0 db
      Noise Margin 7.0 db 12.0 db

    5. #4
      misfit96's Avatar
      misfit96 is offline Sky User Member
      Exchange:
      Broadband ISP: Other ISP
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Nov 2008
      Location
      Belfast, NI
      Posts
      415
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Slow speeds on Sky Max package

      did you take those stats with the adsl filter directly in the test socket and then the short adsl cable sky provided from the filter to the router? if so there is no room for improvement there with the download speed

    6. #5
      messyuk's Avatar
      messyuk is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Max/Unlimited
      Router: Netgear V1 DG834GT
      Sky TV: Sky+
      Join Date
      Jan 2010
      Location
      Harrow
      Posts
      3
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Slow speeds on Sky Max package

      i have to use an extension as my computer is upstairs and the main socket is downstairs. any suggestions?

    7. #6
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: Slow speeds on Sky Max package

      Quote Originally Posted by messyuk View Post
      i have to use an extension as my computer is upstairs and the main socket is downstairs. any suggestions?
      Get rid of the telephone extension, plug in the sky supplied dsl cable and run an extension ethernet cable to the computer instead. If you post the stats like that, it'll more than likely show a vast improvement.

      Edit: Maybe I've interpreted that wrong and you're perhaps in an extension socket. Either way, get the router plugged into the master socket with the short light grey sky supplied dsl cable and a longer ethernet cable to the computer.

    8. #7
      misfit96's Avatar
      misfit96 is offline Sky User Member
      Exchange:
      Broadband ISP: Other ISP
      Router: Non Sky Router
      Sky TV: Other
      Join Date
      Nov 2008
      Location
      Belfast, NI
      Posts
      415
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Slow speeds on Sky Max package

      i assume hes using a telephone extension cable as the stats from the test socket didnt show improvement(they were worse) so its likely there was an extension running from the filter to the test socket when he took those stats.

      please post your stats again from the test socket without the extension and we can see if there is any room for improvement, if you plan to keep using the extension then your not going to get any extra speed out of the broadband

     

     

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2014. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION