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    SKY Broadband Usage Tool

    This is a discussion on SKY Broadband Usage Tool within the Sky Broadband help forums, part of the Sky Broadband help and support category; I am connected at 1752kbps (Skyuser Speed Test) which gives me a maxium downlaod of 0.012531GB per per minute. My ...

    1. #1
      Laurie Clarke's Avatar
      Laurie Clarke is offline Sky User Member
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      Exclamation SKY Broadband Usage Tool

      I am connected at 1752kbps (Skyuser Speed Test) which gives me a maxium downlaod of 0.012531GB per per minute. My SKY router (Netgear DG834GT) status reports a connectivity of 2047kbps.

      My billing/usage period is shown as 16/01/2010 to 16/02/2010 and my download allowance is 10GB.

      On 16/01/2010 15:44 the tool reported that my download total was 11:44GB. Which is there or thereabouts the maxium I could achieve, at my current connectivity, assuming that I was downloading all this time continuously, which I wasn't. Why do I think that this is not a coincidence?

      My Laptop is the only device allowed to connect, wirelessly through the router and it was offline all this time. My other PC's connect through a switch, hardwired on a firewall protected secure LAN.

      I then continued to monitor the tool with the following results:

      On 16/01/2010 16:00 it reported that my download total was 21.36GB
      On 16/01/2010 21:29 it reported that my download total was 18.40GB
      On 17/01/2010 01:26 it reported that my download total was 51.72GB
      On 17/01/2010 02:48 it reported that my download total was 20.89GB
      On 17/01/2010 14:10 it reported that my download total was 57.81GB
      On 17/01/2010 23:06 it reported that my download total was 39.02GB
      On 18/01/2010 11:20 it reported that my download total was 84:16GB.
      On 18/01/2010 18:24 it reported that my download total was 64.68GB.

      Two interesting points:

      The SKY usage tool suggests that more data can be downloaded that the current bandwith is able to process!!!!!

      The usage tool seems to indicate that is is possible to download less cumulative data than previously reported!!! Time warp data logging, that's a new concept.

      A more disturbing point is that SKY are using this tool to determine whether we have exceeded our usage allowance and then automatically upgrade our subscription, at extra cost. Surprise, surprise!!!

      It appears to me that the SKY Usage Tool is about as much use as a "chocolate fireguard". Unless you are SKY and wish to generate extra revenue.

      I have attached a PDF of a spreadsheet I am using to monitor the reports.

      If you have similar results/problems please post a reply/response to this posting or e-mail me your details and problems at:

      laurie-clarke@supanet.com

      Attached Files Attached Files


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    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
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      Re: SKY Broadband Usage Tool

      There have been a few reports on here of the usage tool making mistakes and I'm not surprised, it is still quite new. Looking at your figures, I don't think anyone could doubt there is an error on there, although I bet Sky take their time.

      That said, you may want to check for Spyware and Viruses just in case, you may also want to remove your e-mail address as this is not a good place to put it, it will get harvested pretty quick and thn you could end up with anything
      Last edited by Smithy99; 19-01-10 at 03:38 PM.

    4. #3
      Laurie Clarke's Avatar
      Laurie Clarke is offline Sky User Member
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      Re: SKY Broadband Usage Tool

      Thanks for your reply but I'm confused as you say "you don't think anyone would agree"

      I use SpySweeper and McAfee Internet Security both running interactively and both having a weekly full scan and both having automatic signature updates. However even spyware and/or viruses could not explain download volumes which exceed the maximum throughput for the available bandwith.

      The e-mail is a temp address which I turn on and off as required.

    5. #4
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
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      Re: SKY Broadband Usage Tool

      You're right, when I read that back it doesn't come out as I wanted

      That should be "could doubt"

     

     

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