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    cannot access FTP accounts every night from 6pm till around middnight!

    This is a discussion on cannot access FTP accounts every night from 6pm till around middnight! within the Sky Broadband help forums, part of the Sky Broadband help and support category; This is driving me insane to say the least! I'm a webdesigner - and come around 6pm ever evening - ...

    1. #1
      deelow's Avatar
      deelow is offline Sky User Member
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      cannot access FTP accounts every night from 6pm till around middnight!



      This is driving me insane to say the least!

      I'm a webdesigner - and come around 6pm ever evening - I cannot ftp in to any of my sites on my servers, all on port 21.

      ive tried calling sky and they as helpful as a wet fish would be in this situation.

      Its to technical for their support basically.

      my ip is 90.207.57.30

      ping results from one of my servers i try to connect to and it times out when ftping or trying to access my servers WHM

      ping 74.52.71.82

      Ping has started…

      PING 74.52.71.82 (74.52.71.82): 56 data bytes
      64 bytes from 74.52.71.82: icmp_seq=0 ttl=49 time=146.516 ms
      64 bytes from 74.52.71.82: icmp_seq=1 ttl=49 time=145.057 ms
      64 bytes from 74.52.71.82: icmp_seq=2 ttl=49 time=146.252 ms
      64 bytes from 74.52.71.82: icmp_seq=3 ttl=49 time=145.884 ms
      64 bytes from 74.52.71.82: icmp_seq=4 ttl=49 time=154.065 ms

      --- 74.52.71.82 ping statistics ---
      5 packets transmitted, 5 packets received, 0.0% packet loss
      round-trip min/avg/max/stddev = 145.057/147.555/154.065/3.292 ms


      Trace Route

      Traceroute has started…

      traceroute to 74.52.71.82 (74.52.71.82), 64 hops max, 52 byte packets
      1 www.routerlogin.com (192.168.0.1) 2.926 ms 2.865 ms 4.560 ms
      2 dr12.ennby.ov.easynet.net (89.200.128.194) 37.526 ms 40.451 ms 35.752 ms
      3 * * *
      4 te0-0-0-0.er11.thlon.ov.easynet.net (89.200.135.131) 40.468 ms * *
      5 * * *
      6 * * *
      7 xe-0-1-0.er1.dca2.us.above.net (64.125.27.25) 113.533 ms * *
      8 * xe-0-0-0.er2.dca2.us.above.net (64.125.26.170) 121.501 ms *
      9 xe-2-2-0.er2.iah1.us.above.net (64.125.30.53) 139.026 ms 137.727 ms *
      10 * * *
      11 * * *
      12 * * *
      13 * te9-2.dsr02.dllstx3.theplanet.com (70.87.253.30) 146.096 ms *
      14 * * *
      15 * po2.car01.dllstx6.theplanet.com (70.87.254.142) 151.028 ms *
      16 * * *
      17 * * *
      18 * * *
      19 * * *
      20 * * *
      21 * * *
      22 * * *
      23 * * *
      24 * * *
      25 * * *
      26 * * *
      27 * * *
      28 * * *
      29 * * *
      30 * * *
      31 * * *
      32 *


      I dont know what else to do really now


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    3. #2
      steve16751's Avatar
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      Re: cannot access FTP accounts every night from 6pm till around middnight!

      deelow
      Hi have you read any of the Sky connect package threads about the traffic shaping 5pm till Midnight and some connect Customers are throttled if it is happening from 6pm till Midnight that could be the problem

    4. #3
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      Re: cannot access FTP accounts every night from 6pm till around middnight!

      Open cmd and type:

      telnet 74.52.71.82 21

      It should show whether port 21 is blocked. However, if it just affecting you at peak times when the connect package is throttled then that's strange. Loads of hops are timing out on your tracert - can you browse ok to normal and secure websites?

    5. #4
      deelow's Avatar
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      Re: cannot access FTP accounts every night from 6pm till around middnight!

      Ill test that telnet cmd tomorrow - as its all back to working again lol.

      Drives me nutts- 6 hours of my working day just go to waste.

      I can browse standard websites when I try accessing say a cpanel or a whm on on my servers, they just end up timing out ( they are on port 2086 ), same with my ftps ( all port 21 ).

    6. #5
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      Re: cannot access FTP accounts every night from 6pm till around middnight!

      deelow
      Hi an Idea is when it happens again to make sure it not speed run a Bt Speed test Bt Updated Speed Tester on connect I have seen speed as low as 1kbps let hope it is not speed that is causing the problem

    7. #6
      deelow's Avatar
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      Re: cannot access FTP accounts every night from 6pm till around middnight!

      Thanks, I will def try this tomorrow - as i do have a feeling that as you say its so **** poor that its timing out.

      If this is the case - not sure what ill be doing, as Its killing my work life haha.

      thanks again all for your time.

    8. #7
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      Re: cannot access FTP accounts every night from 6pm till around middnight!

      Ok, firstly, don't argue the toss with Sky over your work life, you are not meant to be using it for that anyway.

      That said, Sky Connect is pants and the only way to sort it is to switch ISP's.

     

     

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