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    Drop in connection speed (only slightly)

    This is a discussion on Drop in connection speed (only slightly) within the Sky Broadband help forums, part of the Sky Broadband help and support category; My broadband has been experiencing some speed fluctuations: my connection went down to 6xxx, and then 'miracuously' recovered to 9212; ...

    1. #1
      Marilyn's Avatar
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      Cool Drop in connection speed (only slightly)

      My broadband has been experiencing some speed fluctuations: my connection went down to 6xxx, and then 'miracuously' recovered to 9212; but it will not resume to what it was before: 11xxx - actually, near 12.
      Sorry the figures haven't been converted, but I do not know formula in which to do so...

      Anyway, here are my current stats:

      Code:
      ADSL Link Downstream Upstream 
      Connection Speed 9212 kbps 921 kbps 
      Line Attenuation 28.0 db 12.4 db 
      Noise Margin 7.4 db 9.0 db
      They've been like this for a few days, but I as the 'freeze' is much over, I was hoping that this might/was the main culprit - it appears not, perhaps?

      And plus, I wouldn't mind, but as it's a near-quarter drop in speed, I am not willing to put up with that (hopefully)!

      Thanks.

      P.S. I probably haven't included enough information, but can easily do so on request.


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    3. #2
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      Re: Drop in connection speed (only slightly)

      Post your stats from the TEST socket, you should do better with that attenuation.

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      Re: Drop in connection speed (only slightly)

      The first thing to do is get the stats from the test socket and post them here.

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      Re: Drop in connection speed (only slightly)

      Unfortunately, the "test socket" is all the way downstairs - about a good 20 ft-plus, so I am unable to test it. As I cannot move my computer, as it's a pc, and not a laptop...
      So what should I be 'ideally' be getting with that attentuation?

      Thanks.

    6. #5
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      Re: Drop in connection speed (only slightly)

      With that attenuation maybe 14mb but with that noise margin you are getting all you can.

      Until you rule out your internal wiring (which is nearly always the problem) by using the TEST socket, there is nothing Sky can/will do.

      You could try changing the filters and ensuring that every other socket still has them fitted, just in case one has faulted or been damaged/removed.

     

     

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