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    Sky Broadband Max - Speed Issue

    This is a discussion on Sky Broadband Max - Speed Issue within the Sky Broadband help forums, part of the Sky Broadband help and support category; I'm currently on Sky Broadband Max a know that i live quite a bit from the exchange but i live ...

    1. #1
      jonojamesmac's Avatar
      jonojamesmac is offline Sky User Member
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      Sky Broadband Max - Speed Issue

      I'm currently on Sky Broadband Max a know that i live quite a bit from the exchange but i live close enough that i can get 3.5mb connection.

      However, at random points throughout the day, the connection will just automatically change to less than a mb, mostly around the following:

      Connection Speed 1216 kbps 416 kbps
      Line Attenuation 59.0 db 31.5 db
      Noise Margin 7.6 db 16.0 db

      These stats are not much different from when having the 3.5mb connection, the difference is 5.3db noise margin on the download side of things.

      I have called Sky and they've told me that it is to do with many people downloading at the same time so they try to find a suitable speed for everyone so that all can stay connected.

      I do not believe this in a heartbeat, anyone else agree or perhaps give me some insight into things i could do to solve this problem.

      1 minute i'm browsing youtube hd videos, next i'm not even able to load the youtube videos at all.

      Appreciate any help in advance.

      Thanks,
      Jono


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    3. #2
      Andy17's Avatar
      Andy17 is offline Sky User Member
      Exchange: Woodhouse (SLWD)
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      Re: Sky Broadband Max - Speed Issue

      First thing I would do is connect to the test socket and repost the stats. While you are doing that it is a good time to check the back of the faceplate to make sure there is no wire connected to terminal 3 as this is not needed and causes speed problems.

    4. #3
      jonojamesmac's Avatar
      jonojamesmac is offline Sky User Member
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      Re: Sky Broadband Max - Speed Issue

      I have a pre-filtered faceplate, forgot to mention that but they keep fitting a new one everytime they send an engineer out.

    5. #4
      PaulSky's Avatar
      PaulSky is offline Sky User Member
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      Re: Sky Broadband Max - Speed Issue

      Doesn't matter, post stats from your test socket using a standard filter. We just want stats from there for comparison.

     

     

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