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    BB is annoying me so is sky

    This is a discussion on BB is annoying me so is sky within the Sky Broadband help forums, part of the Sky Broadband help and support category; ok so heres what happened so far realised my internet was dying on me cutting off and slowing down so ...

    1. #1
      pugwash's Avatar
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      BB is annoying me so is sky

      ok so heres what happened so far realised my internet was dying on me cutting off and slowing down so posted forum on here you guys was a great help thanks you lot said might have a line issue did all the tests from the test socket in the master. so after all that i decided to give sky a email(emailed because hate being on the phone to customer service as they just palm me off!)
      they actually replied to my email some guy named Stuart he said thanks for the infomation i gave him and hes escilated my issue to Customer solutions team and they will do some tests and get back to me in a few days
      thing is whats annoying me now my connections got so bad its 1.3 Mb when im on sky unlimited! i used Speedtest.net - The Global Broadband Speed Test to test it and my ping was 79 used to be a steady 50/51 if they dont sort my line out could i cancel my contract with out paying the fee due to there poor service quility? just my BB since i like the tv


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    3. #2
      PaulSky's Avatar
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      Re: BB is annoying me so is sky

      You have to give them the oppurtunity to resolve the issue first. Post your stats (from test socket) on your original thread if possible so we can see a comparrison. When did they escalate as it may still be ongoing and they may have capped you to stabilise it while it is being looked at.

    4. #3
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      Re: BB is annoying me so is sky

      here it was on the other thread

      ADSL Link Downstream Upstream
      Connection Speed 3068 kbps 798 kbps
      Line Attenuation 45.0 db 24.9 db
      Noise Margin 8.3 db 15.3 db

      they lowered about 3/4 days ago i realised when i was on my xbox kept lagging and had a two bar connection when it used to be a full 4

    5. #4
      IWasNotTheEnemy's Avatar
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      Re: BB is annoying me so is sky

      is that in the test socket? if so, you've got a line fault as the SNR is low and near the default...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    6. #5
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      Re: BB is annoying me so is sky

      yeah mate that was right from the test socket.
      il give sky some time to get back to me they said they would by saturday if not il ring them monday
      sorry if im eager to know whats wrong just i dont like things going wrong

    7. #6
      IWasNotTheEnemy's Avatar
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      Re: BB is annoying me so is sky

      it's tech - things always go wrong!!
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    8. #7
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      Re: BB is annoying me so is sky

      Quote Originally Posted by IWasNotTheEnemy View Post
      it's tech - things always go wrong!!
      haha thats true
      my router went crazy a second ago flashing orange and red on the @ :s

    9. #8
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      Re: BB is annoying me so is sky

      That means you have lost sync with the exchange and that normally means a line fault.

    10. #9
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      Re: BB is annoying me so is sky

      thank you smithy
      shall ring them monday and hopefullu get this well old and bodge job of a insilation removed and redone

    11. #10
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      Re: BB is annoying me so is sky

      Is your line with Sky line rental?

     

     
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