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    Internet speed Problems

    This is a discussion on Internet speed Problems within the Sky Broadband help forums, part of the Sky Broadband help and support category; ok so checked for a dial tone when the master socket was exposed and there wasnt a tone yeah i ...

    1. #11
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      Re: Internet speed Problems

      ok so checked for a dial tone when the master socket was exposed and there wasnt a tone

      yeah i am using te light grey lead which they supplied

      so whats the most likely problem? what shall i say to sky since i dont quite understand all of this just following your giudelines and i dont want them to palm me off!
      thanks for your help


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    3. #12
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      Re: Internet speed Problems

      i think im having problems sending things across the internet this the second time ive sent this

      ive exposed the master socket checked the other socket for a dial tone and there isnt one
      yes user05 i am using the grey lead they gave me along with everything else which came in the package
      if ive got to call sky what shall i say since i am fairly new to all of this and dont want them palming me off thanks again everybody

    4. #13
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      Re: Internet speed Problems

      If you're new then your likely to be taken more seriously as it's an early life failure issue - should be able to get an engineer out if you can get to CST. Have you another router you can plug in to compare speeds? If you have, it'll save Sky sending you one and with the weather as it is it might take a while to get it!!
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    5. #14
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      Re: Internet speed Problems

      it wont cost me anything will it?
      and what is CST
      no i used to be on virgin ad only have a cable router which is net gear but wouldnt work on this would it

    6. #15
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      Re: Internet speed Problems

      just went on sky main website told me to do same thing you guys said ive noticed where it says connection stasis it says its unavailable

    7. #16
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      Re: Internet speed Problems

      CST (Customer Solutions Team) is the top tier of Sky tech support. They're the ones who log things to BT if needed and so on...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    8. #17
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      Re: Internet speed Problems

      thank you i will ring them tomorrow morning thanks again for all you help

     

     
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