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    Quick question

    This is a discussion on Quick question within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by IWasNotTheEnemy Should've also been pointed out that the post by Rahat was incorrect advice about calling to ...

    1. #11
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      Re: Quick question

      Quote Originally Posted by IWasNotTheEnemy View Post
      Should've also been pointed out that the post by Rahat was incorrect advice about calling to get DLM off was incorrect advice. Sky agents are told NOT to stop it until complete the first run so although you're sorted there's every possibility that agent may get into trouble for doing so. I'm not saying it's your fault, just making you aware that encouraging process breeches isn't good for the tech employees...

      And yeah, should still see more...
      Thanks for clearing that up, although, in the end I didn't get around to calling them to discuss i, as I was sidelined by the phone not working issue.

      Could be that the speed increase is a coincidence or was the result of the swapped faceplate? - I don't know. Although really quite competent with computers, a lot of this BB tech stuff is still witchcraft to me

      Anyway, looking forward to the higher speeds if I get them.


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    3. #12
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      Re: Quick question **Updated**

      Well, thanks to all for the help and advice offered here.

      Before contacting SKY about reconfguring the connection, I installed a filtered faceplate and removed some old redundant extension wiring. Now it's all done and reconfigured and my speed has improved immensely.

      Connection Speed 19850 kbps 1139 kbps
      Line Attenuation 12 db 2 db
      Noise Margin 5 db 7 db

      So thanks again folks!

    4. #13
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      Re: Quick question

      Quote Originally Posted by IWasNotTheEnemy View Post
      Should've also been pointed out that the post by Rahat was incorrect advice about calling to get DLM off was incorrect advice. Sky agents are told NOT to stop it until complete the first run so although you're sorted there's every possibility that agent may get into trouble for doing so. I'm not saying it's your fault, just making you aware that encouraging process breeches isn't good for the tech employees...

      And yeah, should still see more...

      DLM suspension is always an option and Tier one have a drop down for this, plenty of customers go straight from upgrading broadband to CST to get the line manually reconfigured, alot of agents in CST agree this is generally better than the DLM's results(if it actually starts)

    5. #14
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      Re: Quick question

      Procedure is to leave DLM to its optimisation and if at the end it doesn't leave the line as it should be, then suspending dlm, configuring (and also then resuming DLM) is needed. In saying that, I am guilty of suspending dlm during training periods from time to time in all honesty... at least I'll resume it unlike a lot of agents.

    6. #15
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      Re: Quick question

      I was put through to CST and the guy there was extremely helpful . As the DLM period had ended, he agreed that with my stats, I should be getting better speeds, he just went ahead and manually reconfigured it.

      So far, all is good in the household as far as phone and BB go

     

     
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