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    Internet 'dropping' and very slooooooow

    This is a discussion on Internet 'dropping' and very slooooooow within the Sky Broadband help forums, part of the Sky Broadband help and support category; Ouch!!!!...

    1. #11
      Smithy99's Avatar
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      Re: Internet 'dropping' and very slooooooow

      Ouch!!!!


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    3. #12
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      Re: Internet 'dropping' and very slooooooow

      Tell me about it - on a 12km long line. Speed check in work suggests the line is possibly too long to even provision with broadband in the first place.

      Anyway, I've hi-jacked this thread enough already!

    4. #13
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      Re: Internet 'dropping' and very slooooooow

      Thanks for the detailed instructions

      Here are the router stats:

      ADSL Link Downstream Upstream
      Connection Speed 4091 kbps 604 kbps
      Line Attenuation 45 db 26 db
      Noise Margin 7 db 15 db

      The phone socket set up is: the BT one with two screws in the bottom half has a microfilter plugged directly into that. The grey cable (supplied by Sky) is plugged into the part marked ADSL and the phone into the phone bit. I made a mistake with my last original last post - the adsl line is plugged into the wall socket with the grey cable not the yellow one as previously mentioned! I tried to edit the post but not sure what happened there!! The sky box is plugged into the wall socket with a filter and not a splitter box, iv'e not used any telephone extension cables as BT fitted the phone extension points in the rooms about 10 years ago!

      I haven't noticed during 'dropping out' any changes with the lights on the router, but I use Zonealarm and the red and green indicators on my laptop disappear which I believe means there is no traffic.

      There is no noise on the landline at all whilst broadband is being used.

      I think iv'e answered everything - sorry for being abit thick

      Karen

    5. #14
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      Re: Internet 'dropping' and very slooooooow

      Do you connect wirelessly? Next time the internet drops out, have a peep at the router and check if the internet light (the fourth one along with the 'i' symbol) has went out and starts flashing amber. If it is still green, then open a browser window and type in '192.168.0.1' into the address bar, username is 'admin' and password is 'sky'. If you can get onto it, then the wireless is still connected, so go down to the bottom of the page and click 'show statistics' and paste the stats you have in there.

    6. #15
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      Re: Internet 'dropping' and very slooooooow

      I do connect wirelessly and just looked at the router when I had no connection - the light you mentioned is marked '@' (I think I got the model of my router wrong! ooops) and it is a solid green. The stats are:

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 91774 94673 0 1378 5288 04:53:50
      LAN 100M/Full 66039 0 0 51 0 78:20:08
      WLAN 11M/54M 2160837 1720254 0 8553 2519 78:19:56
      ADSL Link Downstream Upstream
      Connection Speed 4091 kbps 604 kbps
      Line Attenuation 45 db 26 db
      Noise Margin 9 db 16 db

      Does this mean its not the router but my laptop?? As far as I am aware I don't have any nasty things lurking.

      Karen

    7. #16
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      Re: Internet 'dropping' and very slooooooow

      It'll be the wireless dropping out then. Stick an ethernet cable into any of the four ethernet ports on the back of the router and into the laptop and go back onto that same page (192.168.0.1) and in the top left, click 'setup'. That'll bring you into the wireless settings. If you have a phase 2 sagem router then the 'channel' will more than likely be set to 'auto'. Change it to another channel such as 06 or 13 and then click 'apply' at the bottom of the page. Take out the ethernet cable and then monitor the connection and see if it drops out again.

      Also, do you have any other computers in the house connected wirelessly? If so, check if they drop out also when the computer in question's wireless drops out.

    8. #17
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      Re: Internet 'dropping' and very slooooooow

      Both my daughters had new laptops for Xmas and theirs also keep dropping out - thats the main reason for tonights post...I did think it was possibly a problem with just my laptop (as its a few years old) and I did change the channel from 6 (default setting) to 10 a while ago, but seeing as I get screams of 'mum!!!!! have you turned the router off....I can't get any internet' I now realise its possibly not my laptop.... I will try the ethernet cable tomorrow though - unfortunately the ironing beckons for now :-(

      Oh and I definitely have a Netgear router but not sure which model :-)

      Thank you so much for all your help so far though!!! Very much appreciated!

      Karen

      I will try the ethernet cable in the morning though -

    9. #18
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      Re: Internet 'dropping' and very slooooooow

      If all the laptops are dropping and they're all connecting wirelessly, then I'd suggest definitely trying another channel again and monitoring the drop-outs.

      No problemos - get back to us if you're still having the same problem.

     

     
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