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    Sky BB major issues

    This is a discussion on Sky BB major issues within the Sky Broadband help forums, part of the Sky Broadband help and support category; Finally got my new router today - the black sagem one which I was unsure about - miss my netgear ...

    1. #11
      sterankin's Avatar
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      Re: Sky BB major issues

      Finally got my new router today - the black sagem one which I was unsure about - miss my netgear one

      But set up was ok and it synced no probs. Called Sky to see if they could speed up my connection from 256kbps and he gave me 1.5MB which is as good as I'm going to get (5km from exchange it seems).

      New stats:

      System Up Time: 13:08:43

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 78413 125754 0 0 0 6:38:35
      LAN 1057859 627793 0 0 0 13:08:43
      WLAN 113656 71341 0 0 0 13:03:17
      ADSL Link Downstream Upstream
      Connection Speed 1504 kbps 64 kbps
      Line Attenuation 63.5 db 31.5 db
      Noise Margin 7.6 db 7.0 db


      Nothing much more I can do then?


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    3. #12
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      User05 is offline Sky User Member
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      Re: Sky BB major issues

      Something is not right. If you've previously had a 'download' speed of 2mb, I'd assume you've previously synced in at 2 odd mb before then suggesting your line SHOULD be able to get that.

      Your upstream is sitting at 64kb still and doesn't even have any room for improvement. Get yourself back on the phone to sky and my money is on a line fault.

      Edit: Can you just confirm that's from the test socket with no extensions, yeah?

    4. #13
      sterankin's Avatar
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      Re: Sky BB major issues

      Those stats were from the main socket but not the test socket. Here are some latest stats:

      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 48677 81511 0 1817 101605 23:50:54
      LAN 57961 31508 0 104417 4140 23:51:57
      WLAN 33174 22655 0 0 0 23:51:32
      ADSL Link Downstream Upstream
      Connection Speed 1504 kbps 64 kbps
      Line Attenuation 63.5 db 31.5 db
      Noise Margin 7.3 db 7.0 db

      Stll worth a call to sky?

    5. #14
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      Re: Sky BB major issues

      Are those from the test socket? if not they are the ones we need to see, that way we can rule out your internal wiring, it is not worth ringing Sky until you get them.

    6. #15
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      Re: Sky BB major issues

      did you connect directly into your test socket whilst speaking to cst so they could see your line stats with your internal wiring out of the equation? remember it is a process of elimination, replacing the router is normally a step sky take before booking an engineer etc but no router in the world will make a difference if the fault is in the internal wiring of the house!

     

     
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