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    very slow speeds

    This is a discussion on very slow speeds within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi i have just recently switched over from AOL to sky (since AOL was annoying me too much) and having ...

    1. #1
      soultoyo's Avatar
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      Angry very slow speeds

      Hi i have just recently switched over from AOL to sky (since AOL was annoying me too much) and having it for 6 days now i have experienced awful connection speeds. From the Extension socket i was receiving around 1mbp and then it dropped to 0.6mbps and now has dropped further again to 0.16mbps. I have been reading some of the solutions to these problems on the forum, but firstly I'm not to sure whether the DLM has kicked in or not and secondly i have now plugged in the router into the master socket and had done a broadband speedtest on speedtest.net and i received 1.36mbps. I'm on sky connect i should be getting around 5mbps and here is what the router is currently getting from the master socket:

      ADSL Link Downstream Upstream
      Connection Speed 7616 kbps 448 kbps
      Line Attenuation 19 db 11 db
      Noise Margin 11 db 14 db

      When the router was plugged into the extension socket there was only a Increase of 1DB, at one point though the line attenuation did reach 36db when the router was connected to the extension socket. If anymore information is needed to solve this problem then i'll be happy to provide it.

      Many thanks


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    3. #2
      Smithy99's Avatar
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      Re: very slow speeds

      The only way to cure it is to move from Sky Connect, it is over capacity and so hevily throttles especially at peak times (5pm-midnight).

      There are many threads about this, just do a search.

    4. #3
      soultoyo's Avatar
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      Re: very slow speeds

      I cant move from sky connect since it is the only thing supported within my area. From the stats though are the line attenuation and the noise margins ok? and also i have just done a speedtest yet again to see if there has been any difference and the connection has dropped yet again to 0.61mbps.

    5. #4
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      Re: very slow speeds

      Quote Originally Posted by soultoyo View Post
      firstly I'm not to sure whether the DLM has kicked in or not
      You'll be on the training period for the connect package (RAMBo) which should find your max stable rate after 10 days.

      Quote Originally Posted by soultoyo View Post
      and secondly i have now plugged in the router into the master socket and had done a broadband speedtest on speedtest.net and i received 1.36mbps. I'm on sky connect i should be getting around 5mbps and here is what the router is currently getting from the master socket:

      ADSL Link Downstream Upstream
      Connection Speed 7616 kbps 448 kbps
      Line Attenuation 19 db 11 db
      Noise Margin 11 db 14 db

      When the router was plugged into the extension socket there was only a Increase of 1DB, at one point though the line attenuation did reach 36db when the router was connected to the extension socket. If anymore information is needed to solve this problem then i'll be happy to provide it.

      Many thanks
      If your attenuation shot up whilst in the extension socket, then you'll want to keep it in the master socket. It's not a good idea to use extension sockets or extension cables for dsl. From the stats, your sync speed is fine - it'll probably jump up to 8128kbps by the end of the stabilisation period however.

      The main problem is that you're on the connect package. It's traffic shaped between 5pm-12am heavily and is documented on this forum if you have a look around if you wish to read up on it a bit more. All you can do it wait until the 10 days are over and then visit the following link:

      Test Result

      Enter your telephone number and click go. Then for the username enter your MAC address (found on the bottom of the router with no colons) and add '@skydsl' at the end. i.e. 001E83F8020@skydsl.

      Check your IP profile - if it is around 6.5mb or thereabouts, which it in most cases with a sync like yours will be, then there's really nothing you can do about it and it will be down to the peak time traffic shaping. However, if the IP profile is considerably lower, then you can have a case to get it sorted.

      Additionally, speedtest.net will not give you the most accurate readings. Use the official BT speedtest website I linked to above instead.

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      Re: very slow speeds

      Sky Connect is a BT rebadged product, there are many other suppliers out there who can offer the same thing but manage their network much better than Sky do.

      Try: Plusnet, Zen, IdNet to name a few.

      Your stats are not the problem, the product is, nothing you do will change that. The package is very congested especially during the holidays.

      The only soloution is to switch ISP's which many have that were stuck in your position, read some of the other threads about this, they will advise on the best way to get out of your contract without penalty.

    7. #6
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      Re: very slow speeds

      Quote Originally Posted by soultoyo View Post
      I cant move from sky connect since it is the only thing supported within my area. From the stats though are the line attenuation and the noise margins ok? and also i have just done a speedtest yet again to see if there has been any difference and the connection has dropped yet again to 0.61mbps.
      You should not be under traffic shaping at this very moment. Unless the stabilisation period is giving those kind of readings, the problem is going to lie locally. Are you connecting wirelessly or via ethernet? If wireless, connect an ethernet cable and run another speedtest.

    8. #7
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      Re: very slow speeds

      It is not traffic shaping, that implies that there is some sort of organisation to the traffic, there is not, they are just trying put too much information down a small pipe, everything is getting affected.

      Christmas is a hard time for networks and even more so for networks that already have problems and I wouldn't be surprised if the heavy traffic is starting a few hours before peak time and running a few hours after.

    9. #8
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      Re: very slow speeds

      im connecting via the ethernet, i don't do speed tests on the wireless since the results are not accurate at all, thanks for all of the help i will take this all into account, because i had to move the router to the master socket, does that mean that the 10 day (RAMbo) training period would be reset and means i have to wait a further 10 days?

    10. #9
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      Re: very slow speeds

      No, the RAMBO would only re-start if you had a sequence of router drops, the odd one should make no difference.

      You shoule do as advised above and do your tests vis BT and chck you line profile to be sure but I suspect it is just the Sky Connect package that is holding you back.

    11. #10
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      Re: very slow speeds


      is this speed normal for Sky connect package (17.00 pcm)??


      This pingtest result has gone up to A from F in the space of 10 minutes. What could be happening, I am also getting a lot of server not found errors (about 30 a day)!
      The speed test for DL speed has shot up to 0.81M/b from 0.38M/b and UL speed is still 0.36M/b in the same time. But about two months ago I had a result of over 6.4M/b DL speed.. Wierd!!!
      is it worth swapping over to O2 premier broadband??

     

     
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