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    Just got Sky Unlimited - but its really SLOW!!!

    This is a discussion on Just got Sky Unlimited - but its really SLOW!!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all. I wonder if I could ask for some advice. I have just moved to Sky Unlimited upto 20meg ...

    1. #1
      denz25059706's Avatar
      denz25059706 is offline Sky User Member
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      Unhappy Just got Sky Unlimited - but its really SLOW!!!

      Hi all.

      I wonder if I could ask for some advice. I have just moved to Sky Unlimited upto 20meg with my activation date being on the 18th of December. I realise I have to wait for 10 days from that period for any speeds to stabilise, but that day has come.

      During this ten day period I have repeatedly checked my speed and to my dismay have noticed it has never gone above 3400 kbs download (at peak usually about 2500!) I know I was never going to get anywhere near the 20mb, but the fellow who sold me the package said I would definetely get between 10 and 20meg.

      I have done all the physical things I can at my end (changed filter, cable and also the front of the phone socket), and I know its not my PC/laptop thats the problem as I have also tried downloading onto my PS3 which is connected by ethernet cable (downloading movies only seems to be at about 500 kb/s!!).

      I dont know what to do, I need good internet speeds as I want to download more HD movies and music plus I'm also a big online gamer (I am getting severe lag using sky broadband).

      Is it worth me just cancelling the contract and moving to Virgin Fibre? Its just that I dont want to get stuck in a contract with Sky for 12 months when they arent any where near the speeds I signed up for (I have 3 working days left to cancel).

      Thanks in advance!


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    3. #2
      PaulSky's Avatar
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      Re: Just got Sky Unlimited - but its really SLOW!!!

      Post your stats, it's the only way to know what is happening. Also what do you have connected to the telephone line? How many telephone sockets and have you made sure all sockets are filtered?

    4. #3
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      Re: Just got Sky Unlimited - but its really SLOW!!!

      Need the router stats (see quick links on the left for instructions)

      I hope you did get unlimited and not Connect.

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      Re: Just got Sky Unlimited - but its really SLOW!!!

      I'd be dead happy if I could get anywhere above 2mb sync... unless you're on the connect package, or something is incorrect on your local network, I cannot see this being really slow.

    6. #5
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      Re: Just got Sky Unlimited - but its really SLOW!!!

      I don't think what anyone else gets has anything to do with it. The OP was promised 10-20 Mb and it looks like he is only getting 4Mb, he has every right to complain. Until he posts his stats from his normal position and from Test socket, there is not much we can advise.

      (I have 3 working days left to cancel).
      You only get 8 days to cancel broadband, I think your time has passed.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
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      Re: Just got Sky Unlimited - but its really SLOW!!!

      Hi.

      Here are the stats, and thanks for all the help so far (In response to PaulSky i have 2 sockets and both are filtered) -

      ADSL Link Downstream Upstream
      Connection Speed 4093 kbps 604 kbps
      Line Attenuation 26 db 13 db
      Noise Margin 27 db 15 db

    8. #7
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      Re: Just got Sky Unlimited - but its really SLOW!!!

      DLM hasn't started yet for some reason, it seems to be happening more lately.

      Ring Sky and tell them that you either need DLM to be ran or the line to be configured manually, I would expect 14+mb with your stats.

    9. #8
      denz25059706's Avatar
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      Re: Just got Sky Unlimited - but its really SLOW!!!

      I have also just tested through the engineers port on the master socket, and the speeds are no different (3368/3344 and 503/477).

      The router stats using the engineers socket are exactly the same as I posted above

    10. #9
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      Re: Just got Sky Unlimited - but its really SLOW!!!

      I have also just tested through the engineers port on the master socket, and the speeds are no different (3368/3344 and 503/477).
      The speeds will not change as you are capped. What you are looking for is a rise in the noise margin figure. If there is no change, that's good it means your internal wiring is OK.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #10
      denz25059706's Avatar
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      Re: Just got Sky Unlimited - but its really SLOW!!!

      Thanks, at least I know its not my wiring as that stayed the same (27 db and 15db)

     

     
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