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    Connection Loss Help - Very Strange Problem.

    This is a discussion on Connection Loss Help - Very Strange Problem. within the Sky Broadband help forums, part of the Sky Broadband help and support category; Deleted...

    1. #1
      josht111's Avatar
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      Exclamation Connection Loss Help - Very Strange Problem.

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      Last edited by josht111; 12-10-15 at 05:36 PM. Reason: Deletedddd


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    3. #2
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      Re: Connection Loss Help - Very Strange Problem.

      Can you please post your router stats?

    4. #3
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      Re: Connection Loss Help - Very Strange Problem.


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      Re: Connection Loss Help - Very Strange Problem.

      josht111
      Hi the problem is Sky Connect package is Traffic Shaped 4pm till Midnight there are a lot of threads about the connect package problems heres a couple Sky Connect Broadband - Are you being slowed down? and (Unofficial) FAQ - Sky Connect Users also Sky Connect Terms & Conditions
      SKY BROADBAND CONNECT TRAFFIC MANAGEMENT POLICY

      In addition to the monthly Usage Cap, this Traffic Management Policy applies to you if you take Sky Broadband Connect.
      Excessive use during peak time

      We will monitor your Sky Broadband usage during peak times from 5pm to 12am each day. This is when the majority of customers use the network and when speeds could be affected by the excessive usage of a minority. If we consider that your usage is excessive during peak times we may slow down your connection for the rest of the day so that it has less affect on others. Only a very small number of customers will be affected by this (less than 2%). If you are affected, we will only slow down the speed you can get during peak times for applications which use a lot of bandwidth (for example, streaming, peer-to-peer and newsgroups) and which have a negative effect on other customers. You will still be able to use Sky Broadband to do other things normally such as browsing, email, instant messaging and VOIP. There are no restrictions in place outside of peak times.

      Traffic management of our Network

      To ensure we provide a sustainable quality broadband service to our customers, we continuously monitor and efficiently manage the Sky Network as a whole. To do this, during peak times (from 5pm to 12am each day), we may slow down the speed that all Sky Broadband Connect customers can get on certain applications which we consider use up a lot of bandwidth (for example peer-to-peer and newsgroups) and which have a negative affect on other customers There are no restrictions in place for applications such as browsing, email, streaming, instant messaging and VOIP during peak times. We do not put restrictions on our network outside of peak times.
      sorry to be the bearer of bad news

    6. #5
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      Re: Connection Loss Help - Very Strange Problem.

      I doubt it is due to the Sky Connect package, as bad as it is, it shouldn't cause the router to drop sync.

      Please post your router stats from the current position and the TEST socket.

    7. #6
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      Re: Connection Loss Help - Very Strange Problem.

      Deleted
      Last edited by josht111; 12-10-15 at 05:36 PM. Reason: deleted

    8. #7
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      Re: Connection Loss Help - Very Strange Problem.

      Quote Originally Posted by Smithy99 View Post
      I doubt it is due to the Sky Connect package, as bad as it is, it shouldn't cause the router to drop sync.

      Please post your router stats from the current position and the TEST socket.
      I agree. The fair usage policy suggests that throttling only applies to high use applications, i.e. torrents etc. However, the low speeds and unreliable connection applies to all aspects of the internet I receive, i.e. streaming and browsing etc. Statistics are above. Please shout if any more are required. Thanks for your help.

    9. #8
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      Re: Connection Loss Help - Very Strange Problem.

      Hmm, you certainly have a line problem and it is most probably external. By connecting to the test socket there is a big improvement in sync and also an increase in your noise margin which means more stabilty. So there is definitely faults with your internal wiring. However, a 6k sync is still very low for your attenuation which should sync at 9MB atleast. So there may be some kind of fault with your external line.

      Unfortunately that is all I can help you with, you need someone more experienced to troubleshoot further.

    10. #9
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      Re: Connection Loss Help - Very Strange Problem.

      Ok, your stats from the test socket indicate you have an internal line fault (much better noise margin when you use it), can you leave the router in there for now and see if it improves it? If it does, you will benefit from a filtered faceplate.

      The Connect package is not great and sufferes some serious slowdowns and lag, especially during peak times, this should not however cause you to lose sync with the exchange so the problem is either with your internal line (which is a problem) or your external one.

    11. #10
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      Re: Connection Loss Help - Very Strange Problem.

      Deleted
      Last edited by josht111; 12-10-15 at 05:37 PM. Reason: fsdaf

     

     
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