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    Sky broadband "Fair Useage policy"

    This is a discussion on Sky broadband "Fair Useage policy" within the Sky Broadband help forums, part of the Sky Broadband help and support category; Good Morning, I wondered if somebody could give me a steer on this one. I've recently received an email from ...

    1. #1
      timwintle1979's Avatar
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      Sky broadband "Fair Useage policy"

      Good Morning,

      I wondered if somebody could give me a steer on this one. I've recently received an email from sky informing me that I have exceeded the download limit for my package and that should I do it again in the next 5 months, they will automatically upgrade my braodband to the next package up which has an unlimited download limit, rather than 10GB.

      Whilst I don't think this unreasonable, I wondereed where I stood, given that Sky recommended I go on their middle package on the basis my line cannot achieve the faster connection speed.

      Mid package - 5 per month - "Up to 8Mbit"
      Full package - 10 per month - "Up to 20Mbit"

      Given that they can only get my line to achieve between 4 and 6 Mbit, I don't think it's entirely fair that they charge me the increased 5 charge for the new broadband package.

      Interestingly, Sky recently moved the goalposts on their T's & C's, I believe to facilitate being able to move a significant proportion of their customers up 1 package, which means more 's for them.

      My question then, can they force me to change packages to a higher price package when they cannot provide me with anywhere near the advertised speed of that package?

      Thanks all

      Regards
      Tim


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    3. #2
      PaulSky's Avatar
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      Re: Sky broadband "Fair Useage policy"

      It's not the speed that is the issue it's your usage of the connection. Would you like to say how much you downloaded to get this warning? It's your download amounts that have triggered the email so it's that which they are trying to facilitate by automatically upgrading you to a tier that has no limit.

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      Re: Sky broadband "Fair Useage policy"

      Your package has a 10gb per month download allowance, if you need more you need to upgrade, the only other option would be to either use less or move to another ISP that will offer an greater or unlimited allowance for the price (good luck finding one).

      The speed is of no relevance here, some get more than others, that is the nature of the technology, even with your speeds, you can easily download way over the 10gb.

     

     

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