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    Some advice needed please

    This is a discussion on Some advice needed please within the Sky Broadband help forums, part of the Sky Broadband help and support category; Im after some advice basicaly my line speed is 760k no matter how many times I reboot the router. My ...

    1. #1
      biglee55's Avatar
      biglee55 is offline Sky User Member
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      Some advice needed please

      Im after some advice basicaly my line speed is 760k no matter how many times I reboot the router. My line stats are below I know I live really far from the exchange but look at my snr.
      764 kbps 606 kbps
      Line Attenuation 62 db 38 db
      Noise Margin 20 db 16 db
      I have spoke to sky loads of times but they say my line is only capable of getting 512k, so I should count my self lucky with the 760k. The people I speak to ask to plug into the test socket and just repeat the same thing over and over . Any advice on where I can go from here?.


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Some advice needed please

      All you can do is keep phoning Sky, insist that Tier 1 pass you to CST. If they refuse tell them you want to speak to their supervisor, as you are not at all happy with the treatment you are receiving. Tell them you will be contacting their CEO if they do not do something.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      biglee55's Avatar
      biglee55 is offline Sky User Member
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      Re: Some advice needed please

      Ignore my post I decided to phone up one more time and got through to a really helpfull chap, and now i'm capped at 2meg :O). But he did say that they did automatic line tests that finished on the 3/12/09, and this is why my line was capped.

    5. #4
      User05's Avatar
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      Re: Some advice needed please

      Yup, it had you capped on adsltwo+. Post up your new stats to have a look. From the looks of things you should be able to push out a bit more than 2mb.

    6. #5
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Some advice needed please

      With the amount of noise margin you had spare, 2Mb seems a bit stingy.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    7. #6
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: Some advice needed please

      agree - a new stat post would help, I'd expect to see more...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

     

     

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