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    MAC request

    This is a discussion on MAC request within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, i want to get my MAC and migrate to BE broadband but i still have atleast 6 months on ...

    1. #1
      silvacrest's Avatar
      silvacrest is offline Sky User Member
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      MAC request

      Hi, i want to get my MAC and migrate to BE broadband but i still have atleast 6 months on my sky broadband contract, i no i will probably have to pay a cancelation fee and probably the rest of my contract, my question is can i still request my MAC while still on my contract and will sky just cancel my broadband on the spot or wait for the migration to take place?

      also, i had to get a BT line to get BE broadband, i was using sky line rental, anyway, sky sent a letter saying they are canceling my phone line and broadband on the 24th dec, i would like to keep my sky broadband until im ready to migrate, can i tell them that i want to keep my broadband on the new BT line?


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    3. #2
      PaulSky's Avatar
      PaulSky is offline Sky User Member
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      Re: MAC request

      Nope, the BB was on the line that is now with BT and due to that your ADSL is now gone. Also if your ADSL is cancelled you won't get a MAC it cannot be raised after a cancellation it has to be raised while the ADSL is still on your account.

    4. #3
      silvacrest's Avatar
      silvacrest is offline Sky User Member
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      Router: Sagem F@ST 2504
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      Re: MAC request

      okay thanks, i phoned sky and they confirmed what you just said

     

     

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