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    Sky Broadband problems - is it time to change ISP?

    This is a discussion on Sky Broadband problems - is it time to change ISP? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi guys, I've been reading through the forums and this seems like the best place to get some advice on ...

    1. #1
      wellswells's Avatar
      wellswells is offline Sky User Member
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      Sky Broadband problems - is it time to change ISP?

      Hi guys,

      I've been reading through the forums and this seems like the best place to get some advice on my broadband.

      I've been with Sky Max Broadband for well over a year now and the service has been getting gradually worse. This week has been the worst yet, with the broadband not working for the majority of the week and when it is working its been as slow as hell. Ringing customer support gets you know where, they ask me silly questions like is the router plugged in? before eventually telling me to buy a new adsl filter and ring back if the problem is still there etc. But my filters are fine, I've brought new ones before it doesnt fix a thing!

      My statistcs from the router are (hope you can read them):

      System Up Time: 1:11:09
      Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
      WAN PPPoA 10032 11054 0 0 0 1:10:16
      LAN 43813 34861 0 0 0 1:11:09
      WLAN 5126 3486 0 0 0 1:10:46

      ADSL Link Downstream Upstream
      Connection Speed 4544 kbps 448 kbps
      Line Attenuation 44.0 db 27.0 db
      Noise Margin 6.1 db 19.0 db

      I don't think their the best? But i'm not sure what I can do to sort them. I've checked my local exchange on SamKnows and apparently I can get LLU service with Be*/O2 but not with Sky; and so I'm assuming the service I would get on one of these IP's would be better?

      So I'm very tempted to change from Sky, pay line rental with BT and sign up for O2 or Be* whichever one would be best for me? And I was just hoping to get some confirmation or another opinion from someone who knows better on these forums.

      Many thanks,

      Wells


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    3. #2
      Postman Pat's Avatar
      Postman Pat is offline Sky User Member
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      Re: Sky Broadband problems - is it time to change ISP?

      Hi, your on connect sadly, and a look at other threads on this subject may give you some information. My opinion, change now for BE or O2 . That way you wont suffer from traffic shaping.

    4. #3
      wellswells's Avatar
      wellswells is offline Sky User Member
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      Re: Sky Broadband problems - is it time to change ISP?

      Thanks for that. Reading the FAQ on Sky Connect that sounds about right.... I live in quite a built up area as well where houses seem to go up daily!

      I'll change this weekend.

      Does it matter what company I use for line rental? I currently pay everything to Sky, so I was going to probably swap back to BT for line rental and go on O2. I'm assuming theres not a big difference between O2 and Be*?

      Cheers

    5. #4
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      steve16751 is offline Sky User Member
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      Re: Sky Broadband problems - is it time to change ISP?

      wellswells
      Hi as Postman Pat says you are on the Connect package which is traffic shaped from 5pm till Midnight. Your exchange Hardingstone has LLU and BE O2 are good providers O2 is Skyuser sister site and there are quite a few O2 Customers who are members of Skyuser you can have a look at their forum on O2User - Unofficial help and support forum for O2 hope this has been helpful

    6. #5
      wellswells's Avatar
      wellswells is offline Sky User Member
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      Re: Sky Broadband problems - is it time to change ISP?

      Thanks guys.

      Reading a bit more it seems I can keep the Sky Talk line rental and still get O2 Broadband so I might do that. Just gotta wait for my Mac code to come through from Sky...

    7. #6
      Isitme's Avatar
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      Re: Sky Broadband problems - is it time to change ISP?

      Check in the broadband details of your MySky page to make sure you are on Connect, if you are, go to another ISP, preferably an LLU one.

      One thing to be careful of is if you have Sky phone rental and Sky enable your exchange, you will be put on the SVBN. This will in effect cut you off from whichever ISP you are with.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


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      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

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    8. #7
      qa1711's Avatar
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      Re: Sky Broadband problems - is it time to change ISP?

      Hi
      I have just joined the forum after being rerouted when searching for a definition of noise margin, after being continually frustrated at paying for Sky Max and getting both crap and fluctuating speeds compared to nearby properties.
      I am now sitting in front of my computer with a smirk on my face. After reading about solutions regarding the master socket, I took the plunge and installed a new B & Q face plate containg seperate adsl and tel connections. I also disconnected and cut all the wires coming into the master socket except 2 + 5, then linked a short cable to 2 + 5 on my new face plate. My download speed has gone from an average 4800kbps to an average 8400kbps, and on occasions has even registered over 1000kbps.
      My suggestion (for what it's worth) is to look at alternative solutions to the problem, as I also had the seperate filters fitted after advice from sky techies.
      Hope this helps

     

     

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