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    Internet Connection Problem

    This is a discussion on Internet Connection Problem within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi I've been having problems with my internet with sky, going back as far as I can remember. I really ...

    1. #1
      Connor!!'s Avatar
      Connor!! is offline Sky User Member
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      Internet Connection Problem

      Hi

      I've been having problems with my internet with sky, going back as far as I can remember. I really should've done something about it before now.

      For a lot of the time, I do not get any connection at all. I need to keep unplugging and plugging in my router before I get a connection. If I've had no connection, and I phone Sky to ask why they often manage to do something to fix it, but a few minutes later it is off again. I have tried with the front plate off the phone socket aswell.

      When I do have an internet connection (like now) it is incredibly slow. I am not entirely sure what Sky package it is I have (I'm writing here on somebody elses behalf) but I'm sure it is the lowest package anyway, which is Sky Base. The internet download speed I got just there from Speedtest.net was 0.16Mb per second. Maybe this is normal for the sky package I'm on and I might notice a bigger difference as I get over 10Mb per second at another house through Virgin Media. Is there a problem with my line, or is this normal?

      Thanks

      Connor


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    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
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      Re: Internet Connection Problem

      Please post your router stats from the current position and the test socket.

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Internet Connection Problem

      Is this the same connection you asked about here -
      Extremely Slow Speed

      Unless you do as suggested, no one can help.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
      krysis's Avatar
      krysis is offline Sky User Member
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      Re: Internet Connection Problem

      Aye, stats please

     

     

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