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    Upgrade no speed change

    This is a discussion on Upgrade no speed change within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi i was on sky base and just upgraded to sky everyday its been 9 days now and still my ...

    1. #1
      mathers171281's Avatar
      mathers171281 is offline Sky User Member
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      Upgrade no speed change

      Hi i was on sky base and just upgraded to sky everyday its been 9 days now and still my speed hasn't changed anyone els have this problem?


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    3. #2
      Andy17's Avatar
      Andy17 is offline Sky User Member
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      Re: Upgrade no speed change

      can you post your stats from the router.

    4. #3
      mathers171281's Avatar
      mathers171281 is offline Sky User Member
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      Re: Upgrade no speed change

      Downstream 2048
      Upstream 384
      Line attenuation 61db up 31db
      noise 11db up 13db
      Do you need to know anything els?

      on speed test i get 1.75
      0.31
      ping 102
      Last edited by mathers171281; 12-12-09 at 07:08 PM.

    5. #4
      Andy17's Avatar
      Andy17 is offline Sky User Member
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      Re: Upgrade no speed change

      Quote Originally Posted by mathers171281 View Post
      Downstream 2048
      Upstream 384
      Line attenuation 61db up 31db
      noise 11db up 13db
      Do you need to know anything els?

      on speed test i get 1.75
      0.31
      ping 102
      It looks like sky have put your line on ADSL2+ which does not like long lines but sky still seem to put them on it anyway. I would contact them and ask to be put back onto G.DMT which should give you a better speed.

    6. #5
      mathers171281's Avatar
      mathers171281 is offline Sky User Member
      Exchange: 01827
      Broadband ISP: Sky Mid/Everyday
      Router: Netgear V2 DG934G
      Sky TV: Sky Basic
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      Re: Upgrade no speed change

      Ok thanks ill give them a call and see what happens.

     

     

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