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    100% packet loss

    This is a discussion on 100% packet loss within the Sky Broadband help forums, part of the Sky Broadband help and support category; It seems that somewhere down the line, most, if not all, packets being sent to me are being lost. Any ...

    1. #1
      Radical Edward's Avatar
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      100% packet loss

      It seems that somewhere down the line, most, if not all, packets being sent to me are being lost. Any ideas on how to fix it, if at all?
      The top two graphs are for when I am receiving no data whatsoever, and the bottom one is only when there is partial loss of data. Unfortunately, I'm still learning, and these graphs are of little use to me.
      Also included is the router status.

      Last edited by Radical Edward; 10-12-09 at 06:55 PM. Reason: Damn thumbnails


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    3. #2
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      Re: 100% packet loss

      With an attenuation of 42db I would expect far better speeds than that.

      Have you tried the same from the test socket?

      How to test your ADSL in the Master Socket

      Also if you could copy and paste your stats before and after trying the test socket.

      How to get your router statistics




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      Re: 100% packet loss

      Tried with and without the test socket, no difference. Also, image is the stats taken from the test socket.

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      Re: 100% packet loss

      With that attenuation you should be getting over 6meg not half a meg. Your upload is faster than your download.

      Definitely the test socket and not the front socket?




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      Re: 100% packet loss

      No doubt about it. If you wanted me to, I could always solder the test socket to the connecting cable

      It seems that the problem is occuring on the 8th DNS hop, which is most likely somewhere between the exchange point in london, and my router. Would there be any way to block or re-route that address?

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      Re: 100% packet loss

      It's nothing to do with the DNS from what I can see.

      Your router is physically synching at half a meg. Until you get that up to 6meg which is what I would expect to see at least, you are going to have painfully slow internet anyway.

      Try rebooting the router, try a different splitter, try a different network cable. Have you tried with all phones unplugged. (although if in the test socket they should be dead anyway)




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      Re: 100% packet loss

      You have either a line fault or a router fault.

      I know you say you have tried the test socket but did you check every other socket was dead when you removed the faceplate?

      Can you post the stats when in it just so we can see.

      Alsom plug in a phone and check for any noise on the line, it should be quiet with maybe a faint background hiss.

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      Re: 100% packet loss

      Alsom plug in a phone and check for any noise on the line,
      Dial 1 digit to get rid of the dial tone.

      It appears you may be on the Everyday package rather than Max. Check your details at MySky.

      TomD


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      Re: 100% packet loss

      Stats with new splitter/cable and the faceplate attached. No real difference, but the ping plot looks more grim.

    11. #10
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      Re: 100% packet loss

      Have you tried without the faceplate and into the test socket, until we see those stats we can do no more to help.

      Also, did you do as I suggested above with regards to checking all the other sockets are dead when you remove the faceplate and also checking for noise on the line?

     

     
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