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    speed slow down!!

    This is a discussion on speed slow down!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; morning all, not sure if in the right place. my problem is really my girlfriends. she is with plusnet !! ...

    1. #1
      maw's Avatar
      maw
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      Cool speed slow down!!

      morning all, not sure if in the right place. my problem is really my girlfriends. she is with plusnet !! , and over the last few months her speeds have dropped. i've done all the bits i can thing of (advice from this site) to find the problem.

      A month ago all was fine then suddenly it just slowed to a crawl. she has had a new pc, i was going to tweak the settings ( as we men do) but all was ok so i never touched a thing, honest guv!! one thing i did do was some settings in firefox to make the browser faster that was it .

      plusnet have done there normal test thing and said the problem is not there end and they can send BT in to check but it might cost 165 if they do and find nothing ! ! so thats a no then.

      i have her line stats and was wondering if some one could have a look Please and see if the could see something that might help.


      Line Mode G.DMT Line State Show Time
      Latency Type Interleave Line Up Time 03:11:50:32
      Line Coding Trellis Off Line Up Count 1

      Statistics Downstream Upstream

      Line Rate 4032 Kbps 448 Kbps
      Noise Margin 6.4 dB 23.0 dB
      Line Attenuation 38.0 dB 22.0 dB
      Output Power 19.6 dBm 11.8 dBm
      K (number of bytes in DMT frame) 127 15
      R (number of check bytes in RS code word) 12 16
      S (RS code word size in DMT frame) 1 8
      D (interleaver depth) 16 2
      Super Frames 17754928 17754926
      Super Frame Errors 1188 130
      RS Words 1207335150 150916871
      RS Correctable Errors 656613 412
      RS Uncorrectable Errors 12860 0
      HEC Errors 1035 0
      OCD Errors 47 0
      LCD Errors 0 0
      ES Errors 0 0

      thanks for any help in advance.


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    3. #2
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      Re: speed slow down!!

      Has she got a test socket? if so post the stats from that and also if using wireless, try a wire.

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      Re: speed slow down!!

      hello smithy. not sure about test socket am going to look for that over the weekend (behind some great big bookcase ) and she is plugged into the router. as i said she was fine about month an half ago then it just slowed Right down, even checked the usage chart they have and she was fine.

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      Re: speed slow down!!

      The line speed is a bit low for the attenuation so this suggests there may be a line problem. The Test socket will show whether this is internal or external.

      As it is a BT line, you will be able to do an official BT Performance test. Go to Test Result put in the phone number then the ADSL username. This will show the download speed and the line Profile. If the profile is very low, it may be stuck and will require a call to Plusnet. As the router will not be locked down, you will be able to do the advanced speed tests, if they are required.

      You may also want to run http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?hhTest=1. this will show if there is any malware present which may be causing slow downs.

      To establish if her software is causing a problem, start in Safe Mode with Networking and test the speed.

      Remember that speedtests should be run while wired as using wireless is not 100% reliable

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
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      Re: speed slow down!!

      hello all, sorry for delay been bit busy today.

      Download speedachieved during the test was - 1989 Kbps
      For your connection, the acceptable range of speeds is 600-7150 Kbps.
      Additional Information:
      Your DSL Connection Rate :4512 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
      IP Profile for your line is - 3500 Kbps

      this is what i got of the girlfriends line after ding the bt test. as you can see i think she shuld be getting way faster then what she is.

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      Re: speed slow down!!

      She is getting 2mb on a 3,5mb profile, chances are that the Plusnet network management is kicking in, I think they offer off peak unlimited downloads so maybe the leechers are taking advantage of it

      Have you found the test socket yet?

    8. #7
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      Re: speed slow down!!

      hello, typical another long day!! some one is taking advantage thats for sure !! will check the test socket out tomorrow when im there. shall i d a test on the bt site as well??

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      Re: speed slow down!!

      The BT test is the most reliable one and the only one ISPs will take any notice of.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      Re: speed slow down!!

      Thank you all for your input, will post stats from test socket by 2pm.

    11. #10
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      Re: speed slow down!!

      Download speedachieved during the test was - 1993 Kbps
      For your connection, the acceptable range of speeds is 600-7150 Kbps.
      Additional Information:
      Your DSL Connection Rate :6368 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
      IP Profile for your line is - 3500 Kbps

      Statistics Downstream Upstream
      Line Rate 6368 Kbps 448 Kbps
      Noise Margin 6.2 dB 23.0 dB
      Line Attenuation 38.0 dB 22.0 dB
      Output Power 19.8 dBm 11.8 dBm
      K (number of bytes in DMT frame) 200 15
      R (number of check bytes in RS code word) 14 16
      S (RS code word size in DMT frame) 1 8
      D (interleaver depth) 16 2
      Super Frames 70091 70089
      Super Frame Errors 5 0
      RS Words 4766234 595756
      RS Correctable Errors 322 0
      RS Uncorrectable Errors 25 0
      HEC Errors 4 0
      OCD Errors 0 0
      LCD Errors 0 0
      ES Errors 0 0


      the BT one looks the same but the router ones look better!!!! why???

     

     
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