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    Re: Slow speeds

    This is a discussion on Re: Slow speeds within the Sky Broadband help forums, part of the Sky Broadband help and support category; Originally Posted by Andy17 On a good line, which from the noise margin shows it could be you should see ...

    1. #1
      prabudh.lakhi's Avatar
      prabudh.lakhi is offline Sky User Member
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      Re: Slow speeds

      Quote Originally Posted by Andy17 View Post
      On a good line, which from the noise margin shows it could be you should see around 6 to 7Mb if the line is good.

      Best time to phone is after 10pm to get through the fastest and ask to get put through to CST if they will not, a trick that alot use is that they want their max delays lowered and therefore put your through.

      Hope this helps.

      Hey Andy, i need a little help. Im on Sky BB Unlimited (been with them for nearly 2 months now), but my speeds aren't good enough. The stats are below:

      Connection Speed
      down: 2184 kbps
      up: 242 kbps

      Line Attenuation
      down: 31 db
      up: 15 db

      Noise Margin
      down: 16 db
      up: 2147483647 db

      I dont really understand the crazy noise margin stats. Could you tell me whats wrong, and what i need to be doing to fix the problem?

      Cheers mate, really appreciate any help!!

      Please do not make duplicate posts, it only serves to confuse members who want to help.
      Last edited by Isitme; 27-11-09 at 09:54 PM. Reason: Moved post


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    3. #2
      prabudh.lakhi's Avatar
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      Re: Slow speeds

      Quote Originally Posted by Isitme View Post
      Not much point, there is probably nothing wrong with your router. Ask CST to try your line on G.DMT. If you have Sky Phone Rental, they are not very keen to change you back for some reason, it you don't there should be no problem.

      Hey Isitme, i need a little help. Im on Sky BB Unlimited (been with them for nearly 2 months now), but my speeds aren't good enough. The stats are below:

      Connection Speed
      down: 2184 kbps
      up: 242 kbps

      Line Attenuation
      down: 31 db
      up: 15 db

      Noise Margin
      down: 16 db
      up: 2147483647 db

      I dont really understand the crazy noise margin stats. Could you tell me whats wrong, and what i need to be doing to fix the problem?

      Cheers mate, really appreciate any help!!

      Please refrain from hijacking posts, it is just as easy to start your own thread.
      Last edited by Isitme; 27-11-09 at 09:49 PM. Reason: Moved post.

    4. #3
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: Slow speeds

      You have bad noise problems. Plug into your Test socket and post the stats from there. Click the Test socket link below for details on how to use the Test socket.

      When the faceplate is removed, check that all your other extensions are dead.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    5. #4
      Andy17's Avatar
      Andy17 is offline Sky User Member
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      Re: Slow speeds

      That noise margin can also be caused by a faulty microfilter, try different ones at the test socket to find the problem filter, this normally sorts it.

     

     

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