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    package speed up - actual speed down!!

    This is a discussion on package speed up - actual speed down!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; I moved into a newbuild house last year, so everything was brand spanking new. In my old house I was ...

    1. #1
      bwfcboy's Avatar
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      package speed up - actual speed down!!

      I moved into a newbuild house last year, so everything was brand spanking new.
      In my old house I was lucky to get 2MB speed so when I found that in the new place I was up to 6.5MB I was chuffed to bits.

      Anyway, recently I got an email from Sky telling me that due to improvements in the service my speed would now be up to 16MB. (I was previously on 8MB unlimited)

      The date came and went and there has been no change at all

      I plugged directly into the plug behind the main socket and its no different. Does anyone have any suggestions?
      The speed drops to 4MB during the day which I guess is sky throttling the service but even at the dead of night its no better than 6.5MB.

      If the possible speed has doubled why have I not moved?

      (edited by me after doing some digging!)
      Last edited by bwfcboy; 16-11-09 at 01:15 AM.


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    3. #2
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      Re: package speed up - actual speed down!!

      Post your router stats.

    4. #3
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      Re: package speed up - actual speed down!!

      If you connect to your router what connection speed do you get ?
      Also if you use Vista maybe this link might prove usefull to you
      SpeedGuide.net :: Windows Vista / 2008 Tweaks
      the defaults may be inhibiting your speed

    5. #4
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      Re: package speed up - actual speed down!!

      hi,
      thank you very much for the responses, i aprreciate your help.

      by router stats could you tell me which stats exactly? I presume speed and noise margin but any others? I will post these tonight when I get home.
      I remember the router reports a speed of approx 7.3MB

      im on xp pro by the way

    6. #5
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      Re: package speed up - actual speed down!!

      All three attenuation, speed and noise margin up and down.

    7. #6
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      Re: package speed up - actual speed down!!

      I moved into a newbuild house last year, so everything was brand spanking new.
      New does not always mean good unfortunately, in fact in some cases where an external NTE (XNTE) is fitted it makes things a lot more difficult. These are being fitted more often in 'new builds' and it means you do not have a real master socket within your house. Lets hope this does not apply to you.

      Using XP you can do the Tweak Test from the DrTCP link below. If it recommends anything, download and use the application to make the changes. This will not help the speed between your router and the exchange, but it can improve the actual download speed.

      If you do not have an NTE5 socket, find the first socket on the line from outside and plug into it. Remove everything else you have plugged into the phone line and take your stats.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      Re: package speed up - actual speed down!!

      Hi,
      I went back to the master socket and removed the cover and then plugged into the socket behind.
      The router stats said it was running at 7.4MB at 1am against my speed test of 6.7MB

      The current stats right now (saturday afternoon) from the router are as follows,

      connection speed 5184kbps down 512 up
      line attenuation 41.0db down 25.5db up
      noise margin 14.8db down 16.0db up


      A speed test reports an actual speed of 4.3MB


      They say the speed has been doubled but its clearly not changed and arguably is worse than it was before?

      Is that too simplistic?

    9. #8
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      Re: package speed up - actual speed down!!

      The router stats said it was running at 7.4MB at 1am against my speed test of 6.7MB
      Due to overheads you will never get a download speed equal to the sync speed. Anything between 85-90% is good and you are getting that easily.

      If your speed and/or noise margin is higher in the Test socket this means your internal wiring is causing interference. The best way to overcome this is to buy, fit and use a filtered faceplate.
      XTE-2005 Filtered Master Faceplate - ADSL Nation

      If you can remain plugged into the Test socket, phone Sky and ask them to manually configure your line. Judging by your last stats 7-8 Mb may be possible. If they do this and you put the router back in its original position, your speed will drop again, you will have to remain in the Test socket or fit the faceplate..

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





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      Re: package speed up - actual speed down!!

      thank you for responses to date however, I`m still not sure of the answer to my original question.

      sky have rolled out a `double speed service` and I presumed that this service would therefore double my current speed but it hasnt changed

      what is the basis for which sky have stated that my service speed is doubled if it hasnt actually moved? thats what i dont understand.

      Does it not work like that?

    11. #10
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      Re: package speed up - actual speed down!!

      It does not work like that.

      The only way you would get a faster speed was if you were currently maxing out the top speed and still had some more speed in reserve for when the upgrade arrived.

      If you can not get the top speed now then you won't be able to get the even higher top speed when it is available.

      If you consider it like this:- you have a scooter that will do the maximum speed limit of 70mph but it can do no more, if the speed limit was increased to 120mph, your scooter would still be stuck at it's maximum 70mph that you had before.

     

     
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