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    Account Blocked?

    This is a discussion on Account Blocked? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all, I've been connected to Sky for about ten days now. I had to go through the usual fun ...

    1. #1
      neverwithit's Avatar
      neverwithit is offline Sky User Member
      Exchange: Southend Marine
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      Account Blocked?

      Hi all,

      I've been connected to Sky for about ten days now. I had to go through the usual fun and games with the box 'settling down' and the NM going up and down like a yo-yo. But it seemed to have settled down. Until about 1830 last night when the connection just dropped.

      Nothing on the line has changed. No extra equipment has been added. The router connects to the master socket via a 'dangly filter.' The router is connecting to the extent that it provides stats.

      ADSL Link Downstream Upstream
      Connection Speed 11411 kbps 764 kbps
      Line Attenuation 36.0 db 21.3 db
      Noise Margin 7.0 db 12.5 db

      In connection status the best I get is 'LCP is allowed to come up'

      I've rebooted, reflashed the firmware and reset everything back to the original settings as far as possible. Nothing.

      One thing I will add: I temporarily replaced the Netgear router with my 3com router for a few hours to try and obtain a better wireless signal. when it came to putting the Netgear back in - the problems started.

      Is there anything I should try before going into battle with CS?

      Many thanks


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    3. #2
      Wheelie's Avatar
      Wheelie is offline Sky User Member
      Exchange: Stanmore LWSTAN
      Broadband ISP: Max
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      Welcome to the site neverwithit

      I very much doubt the will be you will have to speak to Tech Support.
      Ray

      Some Advice.. Its always advisable to inform your old ISP as soon as you have migrated that you have moved.
      ______________________________________

      If you would like to know the straight line distance to your exchange then
      click here
      Would you like an idea of the possible speeds you will get with the Max Package then click here or for the Connect Package then click here

     

     

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