Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 2 of 3 FirstFirst 123 LastLast
    Results 11 to 20 of 21

    Help needed

    This is a discussion on Help needed within the Sky Broadband help forums, part of the Sky Broadband help and support category; Well what can i say?Not a lot really without getting banned!!!!!!!!Thought AOL was bad but they have nothing on sky!!!!!!!!!!!!!...

    1. #11
      seang1976's Avatar
      seang1976 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Mid/Everyday
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Nov 2009
      Location
      Worcester
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Help needed

      Well what can i say?Not a lot really without getting banned!!!!!!!!Thought AOL was bad but they have nothing on sky!!!!!!!!!!!!!


    2. Advertisement
    3. #12
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Help needed

      Did you get to the Customer Support Team?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #13
      seang1976's Avatar
      seang1976 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Mid/Everyday
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Nov 2009
      Location
      Worcester
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Help needed

      Yeah i got to customer support at 10:30 after about three calls and waiting 2hrs.I basically said what smithy said to say and they were asking me how i knew there was a fault with my line and why i want to manual configure it?Then they were going on about if my computer works thats all that they were interested in and i should contact sony about my ps3.So if you have anymore ideas please chuck them my way.

    5. #14
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,739
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: Help needed

      Ring again after 10:30, if you don't get someone who is prepared to put you through, hang up and ring again, you will get there eventually.

      This is the annoying side of Sky Support, some of the 1st Line seem to think it is their job to keep you away from CST when in fact they are just supposed to deal with the silly things like filters etc.

      If we can see what needs doing, you would think someone paid to do it would

    6. #15
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: Help needed

      Tier 1 will get LAMA (line administrative access) come February.

      Edit: I'm an idiot haha.
      Last edited by User05; 15-11-09 at 10:09 AM.

    7. #16
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,739
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: Help needed

      You will regret that, EVERYONE PM USER05!!! Our man on the inside, it will be quicker than waiting in the phone queue

    8. #17
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: Help needed

      Quote Originally Posted by Smithy99 View Post
      You will regret that, EVERYONE PM USER05!!! Our man on the inside, it will be quicker than waiting in the phone queue
      I gotta stop getting drunk and going on facebook and this site at the early hours, mate.

    9. #18
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,739
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: Help needed

      I bet that was a wake up call for you when you read this this morning

    10. #19
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,131
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Help needed

      I can see the problem Tier 1 have. I don't believe they have access to the noise margin, which is a very telling factor when a line has been capped. They look at their screen see the line is set to a speed and assume that the customer is wrong. If they were trained to ask 'what is your noise margin?' and if it were above a given figure, they could immediately pass the call to CST, it would solve a lot of the users' problems. They do not even need to know the significance of the numbers.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #20
      seang1976's Avatar
      seang1976 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Mid/Everyday
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Nov 2009
      Location
      Worcester
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Help needed

      Pm for you User05

     

     
    Page 2 of 3 FirstFirst 123 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION