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    Noise increase and dropped connections after transfer to Sky's own network

    This is a discussion on Noise increase and dropped connections after transfer to Sky's own network within the Sky Broadband help forums, part of the Sky Broadband help and support category; I had the letter to say I would be being moved across fully to Sky's own network 4November. Nothing needed ...

    1. #1
      Restorer's Avatar
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      Noise increase and dropped connections after transfer to Sky's own network

      I had the letter to say I would be being moved across fully to Sky's own network 4November. Nothing needed to be done and I would notice no difference.

      Well after years of rock solid 8mb connection and noise margins of just under 7 at night to over 9, suddenly I have been getting disconnected and resynching at lower and lower speeds. It seems this is down to lower SNR margins which, if I force synching at 8mbps are down under 6 at off-peak times and as low as 4 at peak.

      Before I contact the techies at Sky I would like to know if it is likely the changeover somehow caused this increase in noise levels or if it is just coincidence and something else may be doing it. The router is now over 3 years old and connected directly into the rj11 socket of one of those special faceplates with the filter built in.

      Incidentally it is not related to DLM either as I was done in June when it finished up at best connection speed of 8.2 mb which was actually a little higher than it had always been before (8). Line attenuation has remained the same as before at 42.5 (it went up from 40 when I was put on ADSL2+ earlier in the year).


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    3. #2
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      Unhappy Re: Noise increase and dropped connections after transfer to Sky's own network

      Funny enough from that Nov date, we have been having problems with our Skytalk line, lots of noise, crackling, caller display not working sometimes.
      We even appeared to have been signed up to 1571 (missed calls, kind of answermacine service) but I emailed SKy and they took it off but we still have the noise problems although B'band OK most of the time





      Quote Originally Posted by Restorer View Post
      I had the letter to say I would be being moved across fully to Sky's own network 4November. Nothing needed to be done and I would notice no difference.

      Well after years of rock solid 8mb connection and noise margins of just under 7 at night to over 9, suddenly I have been getting disconnected and resynching at lower and lower speeds. It seems this is down to lower SNR margins which, if I force synching at 8mbps are down under 6 at off-peak times and as low as 4 at peak.

      Before I contact the techies at Sky I would like to know if it is likely the changeover somehow caused this increase in noise levels or if it is just coincidence and something else may be doing it. The router is now over 3 years old and connected directly into the rj11 socket of one of those special faceplates with the filter built in.

      Incidentally it is not related to DLM either as I was done in June when it finished up at best connection speed of 8.2 mb which was actually a little higher than it had always been before (8). Line attenuation has remained the same as before at 42.5 (it went up from 40 when I was put on ADSL2+ earlier in the year).

    4. #3
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      Re: Noise increase and dropped connections after transfer to Sky's own network

      Quote Originally Posted by Restorer View Post
      I had the letter to say I would be being moved across fully to Sky's own network 4November. Nothing needed to be done and I would notice no difference.

      Well after years of rock solid 8mb connection and noise margins of just under 7 at night to over 9, suddenly I have been getting disconnected and resynching at lower and lower speeds. It seems this is down to lower SNR margins which, if I force synching at 8mbps are down under 6 at off-peak times and as low as 4 at peak.

      Before I contact the techies at Sky I would like to know if it is likely the changeover somehow caused this increase in noise levels or if it is just coincidence and something else may be doing it. The router is now over 3 years old and connected directly into the rj11 socket of one of those special faceplates with the filter built in.

      Incidentally it is not related to DLM either as I was done in June when it finished up at best connection speed of 8.2 mb which was actually a little higher than it had always been before (8). Line attenuation has remained the same as before at 42.5 (it went up from 40 when I was put on ADSL2+ earlier in the year).
      It can be something as simple as a connection at the exchange that has not been made right, it has happened before.

    5. #4
      Restorer's Avatar
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      Re: Noise increase and dropped connections after transfer to Sky's own network

      Quote Originally Posted by Andy17 View Post
      It can be something as simple as a connection at the exchange that has not been made right, it has happened before.
      So they should be able to fix that if I contact them?

    6. #5
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      Re: Noise increase and dropped connections after transfer to Sky's own network

      good luck, i have had the same problem where it re-syncs constently and there is loads of noise on the phone. Been phoning sky non-stop since last sat to get this fixed and finally they have passed it onto the soultions department who can apparently look into the exchange and hopefully will sort it. we'll see!!!

     

     

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