Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 2 12 LastLast
    Results 1 to 10 of 11

    Speed help!

    This is a discussion on Speed help! within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I was getting just over 8 meg broadband until Thursday when I emailed Sky and asked if I could ...

    1. #1
      rhonddapaul's Avatar
      rhonddapaul is offline Sky User Member
      Exchange: 01443
      Broadband ISP: Sky Max/Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Sep 2009
      Location
      South Wales Valleys, UK
      Posts
      77
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Speed help!

      Hi,

      I was getting just over 8 meg broadband until Thursday when I emailed Sky and asked if I could go any faster... they replied and said they had increased my speed to just over 10 meg. My speed has improved to just over 9 meg but does anyone know how I can get the full 10 meg speed Sky have set me at? Thanks in advance, Paul!


    2. Advertisement
    3. #2
      PaulSky's Avatar
      PaulSky is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2007
      Location
      Essex
      Posts
      4,202
      Thanks
      0
      Thanked 16 Times in 16 Posts

      Re: Speed help!

      You need to post your stats for us to see. Attenuation, speed and noise margin.

    4. #3
      rhonddapaul's Avatar
      rhonddapaul is offline Sky User Member
      Exchange: 01443
      Broadband ISP: Sky Max/Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Sep 2009
      Location
      South Wales Valleys, UK
      Posts
      77
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Speed help!

      Down: 9574 kbps
      Line Attenuation: 42.5 db
      Noise Margin: 6.6 db

      Up: 605 kbps
      Line Attenuation: 20.4 db
      Noise Margin: 18.1

      Many thanks

    5. #4
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,132
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Speed help!

      You are getting as near the 10Mb Sky have set as your line will allow. I don't know if you have been through the Test socket procedure, if you haven't, plug into the Test socket and post your stats.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      rhonddapaul's Avatar
      rhonddapaul is offline Sky User Member
      Exchange: 01443
      Broadband ISP: Sky Max/Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Sep 2009
      Location
      South Wales Valleys, UK
      Posts
      77
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Speed help!

      Thank you both. Just out of interest, how do you know I'm getting the best from my line as none of those figures mean anything to me thanks once again.

    7. #6
      Isitme's Avatar
      Isitme is offline Sky User Moderator
      Exchange: Bannockburn
      Broadband ISP: Sky Fibre Unlimited
      Router: Sky Hub SR102
      Sky TV: Sky+ HD
      Join Date
      Dec 2006
      Location
      Central Scotland
      Posts
      34,132
      Thanks
      64
      Thanked 1,641 Times in 1,602 Posts

      Re: Speed help!

      Your noise margin of 6.6 is just below the default which indicates your line is getting as much as it can take. Any luck with the Test socket? You are looking for a rise in your speed and/or noise margin.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
      Andy17's Avatar
      Andy17 is offline Sky User Member
      Exchange: Woodhouse (SLWD)
      Broadband ISP: Sky Fiber Max
      Router: Sky Q Hub
      Sky TV: Sky+ HD
      Join Date
      Oct 2007
      Posts
      1,370
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Speed help!

      Quote Originally Posted by rhonddapaul View Post
      Thank you both. Just out of interest, how do you know I'm getting the best from my line as none of those figures mean anything to me thanks once again.
      When looking at the noise margin on the downstream it is lower than the sky default which is 6.9db and the speed for your attenuation is very good.
      As you are on the max package your upstream speed still needs to be increased as it is lower at the moment, a quick call to sky will sort that out.

    9. #8
      rhonddapaul's Avatar
      rhonddapaul is offline Sky User Member
      Exchange: 01443
      Broadband ISP: Sky Max/Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Sep 2009
      Location
      South Wales Valleys, UK
      Posts
      77
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Speed help!

      In reply to you both:

      I tried the test socket and the results were almost identical.

      My upload speed was around 798 before my speed boost so will get onto them about that.

      Many thanks once again, Paul

    10. #9
      PaulSky's Avatar
      PaulSky is offline Sky User Member
      Exchange:
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Sep 2007
      Location
      Essex
      Posts
      4,202
      Thanks
      0
      Thanked 16 Times in 16 Posts

      Re: Speed help!

      Post the stats from the test socket too just in case something isn't the way it should be.

    11. #10
      rhonddapaul's Avatar
      rhonddapaul is offline Sky User Member
      Exchange: 01443
      Broadband ISP: Sky Max/Unlimited
      Router: Sagem F@ST 2504
      Sky TV: Sky+ HD
      Join Date
      Sep 2009
      Location
      South Wales Valleys, UK
      Posts
      77
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: Speed help!

      I will check from the test socket tomorrow - thanks

     

     
    Page 1 of 2 12 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION