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    Sky BB dropping

    This is a discussion on Sky BB dropping within the Sky Broadband help forums, part of the Sky Broadband help and support category; hello all, sorry for the random question but i friend of mine who using Sky BB for work is getting ...

    1. #1
      Casperuk's Avatar
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      Sky BB dropping

      hello all,

      sorry for the random question but i friend of mine who using Sky BB for work is getting problems with her IP addresses.

      they have sometimes changed twice a day and Sky and BT have said there is no fault on the line. Sky "Tech Support" have said the lease time is on average 2 days but this is has started happening within the last month

      the error logs on the netgear router have shown she is getting DC'd but give no reason why

      Wed, 2009-11-04 20:57:34 - TCP Packet - Source:209.00.00.00,80 Destination:90.00.00.00,53635 - [Any(ALL) rule match]
      Wed, 2009-11-04 21:01:39 - Initialize LCP.
      Wed, 2009-11-04 21:01:39 - LCP is allowed to come up.
      Wed, 2009-11-04 21:01:42 - CHAP authentication success
      Wed, 2009-11-04 21:01:45 - TCP Packet - Source

      above is a part of the log. 20:57 it was working fine and then at 21:01 it changes.

      only thing i can think of is the router is knackered?


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    3. #2
      PaulSky's Avatar
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      Re: Sky BB dropping

      What stats are the line showing before and after the drop outs? Won't mention the "for work" bit just yet though

    4. #3
      Casperuk's Avatar
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      Re: Sky BB dropping

      will have to get her to monitor it, but i have been speaking to my boss about that and he things cos it's encrypted then sky might be throttling the line or playing about with it, but it doesn't always go during the day it will go at night as well.

      just checked and the following as now



      it is mainly going at night and as you can see it doesn't look like the power is being lost to the router
      Last edited by Casperuk; 05-11-09 at 01:15 PM.

    5. #4
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      Re: Sky BB dropping

      I am not condoning the 'work from home' bit as this may be against the T & Cs, but your friend can probably get round this by using a Dynamic DNS. Details and a free account from here
      DynDNS.com - Services -- Dynamic DNS Free (DDNS) Service

      Your friend may have recently been upgrade to ADSL2+ and this can take a week or so to 'bed in', but there is no guarantee that it will not continue to drop occasionally. A DDNS should be the solution.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      Casperuk's Avatar
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      Re: Sky BB dropping

      problem is the DDNS isn't an option with the IPSec firewalls we use. it needs the IP address.

    7. #6
      Isitme's Avatar
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      Re: Sky BB dropping

      As Sky do not supply fixed IP addresses and DDNS does not work, your only alternative will be to go to an ISP that will give you a fixed IP.
      Sky prohibit the use of their broadband for business, so they will not be interested in your problem.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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