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    Not connected yet - but receiving signal

    This is a discussion on Not connected yet - but receiving signal within the Sky Broadband help forums, part of the Sky Broadband help and support category; I spoke to Sky today in regards to the speed issues... they're certainly very friendly, helpful and quick at answering ...

    1. #21
      Jaysun's Avatar
      Jaysun is offline Sky User Member
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      Re: Not connected yet - but receiving signal

      I spoke to Sky today in regards to the speed issues...

      they're certainly very friendly, helpful and quick at answering your call now aren't they? I was very impressed.

      Turns out that my house not having power for a day last week did have an impact on the line training which began the decline of the upload speed and capped the download speed.

      First guy had a look (very friendly and helpful) then passed me to an engineer (or something) who explained everything to me... did something with my line and now I have these stats instead:

      Connection Speed 10753 kbps 796 kbps
      Line Attenuation 33.0 db 18.4 db
      Noise Margin 7.0 db 13.5 db

      He said based on my router stats I should get about 11 download speed - he was pretty close lol

      Very happy with this and the service and continue being a very happy customer of 20 years

      Thanks guys for your help here too


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    3. #22
      krysis's Avatar
      krysis is offline Sky User Member
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      Re: Not connected yet - but receiving signal

      Suprised he didn't bump your upstream up a bit higher too.


      Nice stats

    4. #23
      Jaysun's Avatar
      Jaysun is offline Sky User Member
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      Re: Not connected yet - but receiving signal

      well they reckon I should receive about 800kbps based on my stats - so i'm happy with 796kpbs... its close enough lol

    5. #24
      Jaysun's Avatar
      Jaysun is offline Sky User Member
      Exchange: Mansfield (EMMNSFI)
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      Re: Not connected yet - but receiving signal

      oh... I thought my DLM was finished now... however - new stats again lol I'm a little bit faster...

      Connection Speed 11638 kbps 796 kbps
      Line Attenuation 33.0 db 18.5 db
      Noise Margin 6.8 db 13.0 db

     

     
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