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    Who to believe

    This is a discussion on Who to believe within the Sky Broadband help forums, part of the Sky Broadband help and support category; I received a phone call from BT yesterday from a guy with an Edinburgh accent asking me to rejoin BT ...

    1. #1
      everton1995's Avatar
      everton1995 is offline Sky User Member
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      Who to believe

      I received a phone call from BT yesterday from a guy with an Edinburgh accent asking me to rejoin BT. I said Im quite happy with my Sky 20 meg unlimited for 10.He said that BT were now able to offer 20 meg in my area and that Sky were only sending me a max of 9 meg (see blow) and said that what his readings told him. He said to check it out on the speed chart at BT which I did.



      So I'm a little confused. The guy said his readings were accurate, as sky use BT's exchanges etc. When I look at my 192.168 I get this speed.
      which usually goes between 14 & 16 megs.

      I then used the skyusers checker and got this result back. As you can see I am only 900 meters away from the exchange.




      So.......Is BT correct or is a tactic to entice people back?
      As you can see from my sig below, that also says a lot more than what BT claim.


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    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: Who to believe

      sounds like a tactic...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      Smithy99's Avatar
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      Re: Who to believe

      He is talking rubbish!!!

      You are currently syncing as over 14mb, it is the BT speedchecker which states you will only get 9, this is an estimate, your router has the true speed.

      As for Sky using the BT exchanges, I suppose he is sort of right but what he is failing to mention is that they only use it to store the Sky equipment in, you are not connected to the BT equipment as such you are connected to the better Sky LLU equipment which is similar to the equipment BT are currently upgrading to.

      BT are playing catch-up with Sky LLU, that is why they are upgrading.

    5. #4
      Isitme's Avatar
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      Re: Who to believe

      If he calls back tell him you are not interested in swapping your 14Mb Sky connection for an up to 9Mb BT one. They do not even guarantee 9Mb, they say it may be lower.

      In saying that, you are very close to your exchange and probably should have the full 20 Mb. Post your stats from the Test socket, link below. You may have an internal wiring problem which is dragging your speed down.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    6. #5
      everton1995's Avatar
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      Re: Who to believe

      These are the stats....

      This is my main pc stats at the end of about 10 metres of underfloor telephone cable connected to my router and then 3 metres of cat5 from my router to my PC.



      This is my laptop connected to the faceplate with a metre cable.

    7. #6
      Smithy99's Avatar
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      Re: Who to believe

      This clearly shows that yourextension cable is reducing your speed by adding noise to the line.

      Your best option would be to fit a filtered faceplate and then connect the router directly to it, then using a couple of homeplugs hook up the PC.

      Chances are you will see the full 20mb this way.

      Total cost under 50 with 30mins work.

    8. #7
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      Re: Who to believe

      As you can see you loosing 2Mb + getting a poorer noise margin by using your telephone extension. An alternative to what Smithy suggests would be to, fit a filtered faceplate, plug your router into it and replace the underfloor cable with an ethernet cable. This would be a lot cheaper than using homeplugs.

      It does not look like your line has been upgraded to 20 Mb yet, so it would be better to make the improvements before it is.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
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      Re: Who to believe

      Hi, we live almost identical distance (direct and road) from our respective exchanges.

      ADSL Link Downstream Upstream
      Connection Speed 19754 kbps 1192 kbps
      Line Attenuation 20 db 8 db
      Noise Margin 7 db 6 db

      I download at around 19-2.1mb/s and I think you should be getting a bit more, do as suggested regarding the extension wire and faceplate, do that then ring them up and they should be able to see that your line is pretty good and try you at the highest setting they have.

      I was told when I called them up the day my upgrade was due( rang them because it went down to 4mb for some reason) that my link speed was set as fast as they could possibly set it (not sure if that was true tho) and I am reasonably happy with it.

      good luck

    10. #9
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      Re: Who to believe

      The problem is..... Laminate floors that span two rooms, and going underfloor is not an option anymore. I play multiplayer games and gaming pings are important. I hate the fact that I ping 30+ to London from Liverpool whilst friends from Germany & Holland ping in their 20s to the same London based game server

      What makes you think I dont already have 20meg capable at the moment?

    11. #10
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      Re: Who to believe

      Quote Originally Posted by everton1995 View Post
      The problem is..... Laminate floors that span two rooms, and going underfloor is not an option anymore. I play multiplayer games and gaming pings are important. I hate the fact that I ping 30+ to London from Liverpool whilst friends from Germany & Holland ping in their 20s to the same London based game server
      That is the beauty of Homeplugs, you don't need to run in cables, it works through your existing mains. They will not increase your pings.

      Quote Originally Posted by everton1995 View Post
      What makes you think I dont already have 20meg capable at the moment?
      If you did then you would be syncing at more than 16mb on the master socket.

     

     
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