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    Help Needed

    This is a discussion on Help Needed within the Sky Broadband help forums, part of the Sky Broadband help and support category; we were watching a DVD on thecomputer last night, with the Sky Broadband in the abckground and when i stopped ...

    1. #1
      jester1470's Avatar
      jester1470 is offline Sky User Member
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      Help Needed

      we were watching a DVD on thecomputer last night, with the Sky Broadband in the abckground and when i stopped the DVD and started trying to check my email we discovered no sites were working: yahoo, several forums, etc, my girlfriend fired up her pc to see what she could get and she discovered that she coulnt get into any sites either, except her gmail, her gmail is her main homepage, i checked mine and discovered I could get into gmail, google etc but no other sites, and this seems to be the same across all the PC's, the sites ping OK, I am guessing its something to do with the DNS settings from the research etc I've been able to do, however nothing's been touched, we were both watching a DVD and both other computers were off, I've run AVG and spybot just to be sure, nothing, its a Sagem Sky modem on a Sky Max line, any ideas ?


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    3. #2
      Smithy99's Avatar
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      Re: Help Needed

      Have you tried resetting the router?

    4. #3
      jester1470's Avatar
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      Re: Help Needed

      Quote Originally Posted by Smithy99 View Post
      Have you tried resetting the router?
      Yep, reset it to factory settings, and still nothing. switched it off and on a few tiems too obviously, no luck.

    5. #4
      IWasNotTheEnemy's Avatar
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      Re: Help Needed

      boot into safe mode (with networking) and see what happens...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    6. #5
      jester1470's Avatar
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      Re: Help Needed

      Quote Originally Posted by IAmNotTheEnemy View Post
      boot into safe mode (with networking) and see what happens...
      I'll give it a shot when I get home but not sure what difference it will make as its the same problem across 3 computers using 2 Operating Systems. I'm pretty sure it's not the computers but the router thats the problem. Just wondering if anyone else has had the same problem. Thanks for all the help though

      Thanks

      Stuart

    7. #6
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      Re: Help Needed

      at the very least it rules out any software starting up with the PC - if it works then, assuming you've got the same software on all 3 computers, it might be something in common with them...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    8. #7
      jester1470's Avatar
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      Re: Help Needed

      Quote Originally Posted by IAmNotTheEnemy View Post
      at the very least it rules out any software starting up with the PC - if it works then, assuming you've got the same software on all 3 computers, it might be something in common with them...
      Theres not really any similaritioes between all 3 computers, ones running XP and pretty much just has the printers, photoshop etc, mine runs Vista and has a few games, and a lot of video editing stuff, and my girlfriends runs Vista and she has games only, all different to mine, the only thing similar to all 3 is Firefox and Internet explorer that i can think of. Still its not too much of a hassle to give it a shot and I'm gratefull for any advice that might fix it.

      Cheers

      Stuart

    9. #8
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      Re: Help Needed

      AV software?
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    10. #9
      jester1470's Avatar
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      Re: Help Needed

      Quote Originally Posted by IAmNotTheEnemy View Post
      AV software?
      2 running AVG, one running Norton iirc.

      Cheers

      Stuart

    11. #10
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      Re: Help Needed

      If you have no luck with a reset, try giving your machines OpenDNS addresses. Use
      208.67.222.222
      208.67.220.220
      Instructions here if you need them
      https://www.opendns.com/start/

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     
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