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    internet/e-mail connection faults

    This is a discussion on internet/e-mail connection faults within the Sky Broadband help forums, part of the Sky Broadband help and support category; I am writing this on behalf of a relative who joined Sky back in July, and although the phone element ...

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      rannoch's Avatar
      rannoch is offline Sky User Member
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      internet/e-mail connection faults

      I am writing this on behalf of a relative who joined Sky back in July, and although the phone element (line, calls, etc) of the package are working fine, her broadband connection, and specifically e-mail is completely unreliable.
      On many ocassions there is no connection to the internet (either wired or wireless to the router), and even when there is connection, e-mail is not available, or is available and then goes down.
      Last week for example, e-mail was working fine, and then stopped working (no send/receive) for an unknown reason - I used this forum to check and reset all e-mail settings - including checking on-line that pop3 was enabled, and suddenly 1 1/2 hours later e-mail came back as suddenly as it had gone down.
      Yesterday the internet connection was down, until the router was switched off and on.

      In the instances when Sky has been contacted to investigate the disconnection, the connection is instantly restored - until the next time.

      The question I have is what can we do next.


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    3. #2
      Isitme's Avatar
      Isitme is offline Sky User Moderator
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      Re: internet/e-mail connection faults

      Post her stats from the normal router position and from the Test socket, link below. See the Quick Links box on the left for Router stats.

      There were reports last week of some users loosing email connections.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





     

     

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