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    Ridiculously slow internet speeds

    This is a discussion on Ridiculously slow internet speeds within the Sky Broadband help forums, part of the Sky Broadband help and support category; I don't know what is going on at sky but my internet connection over the past 5 days is appalling. ...

    1. #1
      Hiruma's Avatar
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      Ridiculously slow internet speeds

      I don't know what is going on at sky but my internet connection over the past 5 days is appalling.

      I have ran multiple speed tests and I am getting the same results back every time. I know sky are known to cap connections but to this extent is unheard of.



      If anyone knows what the cause or perhaps the solution is I would greatly appreciate it.

      Thanks in advance for any help.


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    3. #2
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      Re: Ridiculously slow internet speeds

      Hiruma
      Hi a good idea is to do your router stats you will get all the information from the link How to get your router statistics also did you know Skyuser has their own speed tester Sky User - Broadband Speed Tester run the speed test and copy and paste to your next post

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      Re: Ridiculously slow internet speeds



      We have detected that your ISP is Sky. Your download speed is 144Kbps. Your upload speed is 461Kbps.

      I don't know what package we have so I can't comment but what I do know is that reading is false.

    5. #4
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      Re: Ridiculously slow internet speeds

      Your line is capped, you need to speak to Sky and get them to manually configure it, you should be getting 2mb on the Base package easily.

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      Re: Ridiculously slow internet speeds

      This maybe the work of DLM again!

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      Re: Ridiculously slow internet speeds

      Right thanks. Is there anything specific I need to ask them to configure? or do I just tell them that my internet has been capped at 15kbs?

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      Re: Ridiculously slow internet speeds

      Quote Originally Posted by Hiruma View Post
      Right thanks. Is there anything specific I need to ask them to configure? or do I just tell them that my internet has been capped at 15kbs?
      Tell them you are on the base package and your speed is highly capped and would like it set to the full 2Mb. Best to ring after 10.30pm to get through to CST in the fastest time.

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      Re: Ridiculously slow internet speeds

      Cheers Andy and thanks for your help. Will give them a call at 10:30 and hope for the best.

    10. #9
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      Re: Ridiculously slow internet speeds

      I didn't manage to call them but I did have an idea that worked. Instead of phoning them to ask them to remove the cap etc... Just turn off the router and let the IP change this will of course give you a "new" IP that has not been capped etc. Only works with dynamic IP's of course.

      Done this left it off for 10 minutes and I got my usual connection back

      Thanks for your support

    11. #10
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      Re: Ridiculously slow internet speeds

      Erm it doesn't work like that, you may want to post your stats again.

     

     
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