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    Speed Drop / Connection Drop Outs etc...

    This is a discussion on Speed Drop / Connection Drop Outs etc... within the Sky Broadband help forums, part of the Sky Broadband help and support category; I'm currently on Sky MAX and over the last couple of days I have noticed a severe drop in speed ...

    1. #1
      Hilly_2007's Avatar
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      Speed Drop / Connection Drop Outs etc...

      I'm currently on Sky MAX and over the last couple of days I have noticed a severe drop in speed (from 2.4 MBits to 1 MBit at times), and a number of connection drop outs.

      Router Statistics



      Exchange Details



      I noticed it mainly whilst playing Fifa 10 Online on my PS3 (the lag was unreal and I've never had any problems before), since then I've tried tweaking my router settings, putting my PS3 into DMZ mode and even removed the Ring Wire on my master socket as advised to on a number of sites - all to no avail.

      My router is currently connected into the master socket to try and get back to the speeds I was receiving before, but I was wondering if anyone could shed any light onto the problems I've been receiving...

      Would it be worth purchasing an NTE-5a or XTE-2005 face plate?

      Thanks in advance.


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    3. #2
      Andy17's Avatar
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      Re: Speed Drop / Connection Drop Outs etc...

      The stats from the test socket show that you have noise coming from the internal wiring, I would disconnected the ring wire from the master socket faceplate which is located on terminal 3, once removed should give test socket speed in your normal position.

    4. #3
      Hilly_2007's Avatar
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      Re: Speed Drop / Connection Drop Outs etc...

      Hi,

      Firstly thanks for taking the time to reply - I really do appreciate it.

      But I'm afraid I've already removed the ring wire on my Master Socket and the stats posted above are the outcome of that and as you can see there still is a 0.608 MBit difference.

    5. #4
      Andy17's Avatar
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      Re: Speed Drop / Connection Drop Outs etc...

      You should get a filtered faceplate like this one from ADSL nation, link,

      ADSL Nation LTD.

    6. #5
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      Re: Speed Drop / Connection Drop Outs etc...

      Spot on. I shall invest!

      Out of curiosity are the stats my router is giving systematic of other people a similar distance away from an exchange?

      Just I would hate not to be getting the full capability from my broadband and if investing in a new router / faceplate or even contacting BT / Sky is what it would take then I would be all means do so.

      Cheers.

    7. #6
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      Re: Speed Drop / Connection Drop Outs etc...

      Quote Originally Posted by Hilly_2007 View Post
      Spot on. I shall invest!

      Out of curiosity are the stats my router is giving systematic of other people a similar distance away from an exchange?

      Just I would hate not to be getting the full capability from my broadband and if investing in a new router / faceplate or even contacting BT / Sky is what it would take then I would be all means do so.

      Cheers.
      It all depends on the line, two lines of the same distance can give a different speed all line vary, but they should be close, that test socket speed for your attenuation you are doing very well and could not expect much more if any.

    8. #7
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      Re: Speed Drop / Connection Drop Outs etc...

      You have a long line and that is really the issue. Fitting a filtered faceplate and connecting directly to it is about all you can do short of moving closer to the exchange which may be a little over the top.

      That said, I know that I will now always check on my estimated speed before I move anywhere again and I'm sure it will play a part in my decision should I ever buy another house. I wonder how many people are starting to do this?

    9. #8
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      Re: Speed Drop / Connection Drop Outs etc...

      Thanks guys. I must admit - I knew I was never going to get lightning speeds considering how far I am away from the nearest exchange, but it came as a shock when early this week I was encountering the amount of drop outs that I did....especially on my PS3 (but I'm slowly coming to the conclusion that it might be something to do with the EA Servers perhaps).

      On another note, what's the difference between the BT i-Plate and the XTE-2005 faceplate? Do they both connect into the test socket?

    10. #9
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      Re: Speed Drop / Connection Drop Outs etc...

      The I-plate just removes the ring wire for you (which you can do yourself) and will still require filteres on all other sockets.

      A filtered faceplate will filter the line on entry to the house and then remove any chance of the internal wiring causing issues. You do not then need filteres on the other sockets although, you can only plug the router into this socket.

      Filtered is the only way to go!

    11. #10
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      Re: Speed Drop / Connection Drop Outs etc...

      Quote Originally Posted by Hilly_2007 View Post
      Thanks guys. I must admit - I knew I was never going to get lightning speeds considering how far I am away from the nearest exchange, but it came as a shock when early this week I was encountering the amount of drop outs that I did....especially on my PS3 (but I'm slowly coming to the conclusion that it might be something to do with the EA Servers perhaps).

      On another note, what's the difference between the BT i-Plate and the XTE-2005 faceplate? Do they both connect into the test socket?
      I think the BT- i plate just filters out the ring wire affect and the XTE 2005 faceplate filters the phone signal out from the broadband signal, with the i plate you stil need the microfilteres.

     

     
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