Your forum username:
Do you already have an account?
Forgot your password?
  • Log in or Sign up


    Welcome to Sky User - The Unofficial Support Forum for everything Sky! - Proudly helping over 65k members.


    Advertisement

    Page 1 of 2 12 LastLast
    Results 1 to 10 of 19

    High Ping

    This is a discussion on High Ping within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, I have a really high ping when i play any online games for instance in this case Battlefield 2. ...

    1. #1
      sparny's Avatar
      sparny is offline Sky User Member
      Exchange: http://www.samknows.com/broadband/exchange/EMTUTBU
      Broadband ISP: Sky Connect
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Oct 2009
      Location
      Derbyshire
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts

      High Ping

      Hi,

      I have a really high ping when i play any online games for instance in this case Battlefield 2.

      Here is a tracert output,

      1 1 ms <1 ms <1 ms 192.168.0.1
      2 201 ms 291 ms 267 ms dr12.bllon.ov.easynet.net [89.200.128.53]
      3 146 ms 191 ms 133 ms 5acfee36.bb.sky.com [90.207.238.54]
      4 179 ms 193 ms 239 ms 212.58.238.190
      5 84 ms 88 ms 83 ms 212.58.238.189
      6 159 ms 234 ms 179 ms 212.58.238.153
      7 186 ms 159 ms 198 ms 212.58.239.62
      8 204 ms 142 ms 169 ms www-nonuk-vip.telhc.bbc.co.uk [212.58.251.197]


      I seem to be pinging really high on the second one (sky) ..........
      This makes the game un-playable, i have tested with my laptop to and using the main port in my phone extension box.

      Not my end, definately sky here, any know how to speed things up?

      Thanks


    2. Advertisement
    3. #2
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,739
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: High Ping

      Are you wireless or wired?

    4. #3
      sparny's Avatar
      sparny is offline Sky User Member
      Exchange: http://www.samknows.com/broadband/exchange/EMTUTBU
      Broadband ISP: Sky Connect
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Oct 2009
      Location
      Derbyshire
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: High Ping

      Wired, Cat6 Cable.
      Also tried wireless.

      Obviously its worse on WIFI, but I get it really bad on Wired which is not good.

      My Exchange is Hatton, Derby

    5. #4
      User05's Avatar
      User05 is offline Sky User Member
      Exchange:
      Broadband ISP: Sky Fibre Unlimited
      Router: Sagem F@ST 2504n
      Sky TV: Sky+HD box
      Join Date
      Dec 2008
      Posts
      3,030
      Thanks
      0
      Thanked 171 Times in 164 Posts

      Re: High Ping

      You could give sky a call now on 08442410515 (open 24/7) and ask to have your max delays reduced. Pretty quick call and should be sorted assuming your actual stats are ok.

    6. #5
      Andy17's Avatar
      Andy17 is offline Sky User Member
      Exchange: Woodhouse (SLWD)
      Broadband ISP: Sky Fiber Max
      Router: Sky Q Hub
      Sky TV: Sky+ HD
      Join Date
      Oct 2007
      Posts
      1,370
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: High Ping

      Quote Originally Posted by sparny View Post
      Hi,

      I have a really high ping when i play any online games for instance in this case Battlefield 2.

      Here is a tracert output,

      1 1 ms <1 ms <1 ms 192.168.0.1
      2 201 ms 291 ms 267 ms dr12.bllon.ov.easynet.net [89.200.128.53]
      3 146 ms 191 ms 133 ms 5acfee36.bb.sky.com [90.207.238.54]
      4 179 ms 193 ms 239 ms 212.58.238.190
      5 84 ms 88 ms 83 ms 212.58.238.189
      6 159 ms 234 ms 179 ms 212.58.238.153
      7 186 ms 159 ms 198 ms 212.58.239.62
      8 204 ms 142 ms 169 ms www-nonuk-vip.telhc.bbc.co.uk [212.58.251.197]


      I seem to be pinging really high on the second one (sky) ..........
      This makes the game un-playable, i have tested with my laptop to and using the main port in my phone extension box.

      Not my end, definately sky here, any know how to speed things up?

      Thanks
      Try pinging the BBC website.

      Click start in the task bar, then Run, then type cmd click O.k, then type ping bbc.co.uk

    7. #6
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,739
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: High Ping

      It may also be worth doing this in safe mode just to be sure nothing else is running in the background and slowing the connection.

    8. #7
      sparny's Avatar
      sparny is offline Sky User Member
      Exchange: http://www.samknows.com/broadband/exchange/EMTUTBU
      Broadband ISP: Sky Connect
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Oct 2009
      Location
      Derbyshire
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: High Ping

      Thanks,

      I'm on the phone to sky now trying to get it sorted.
      They don't seem to understand.....


      I get about a 60 ping to BBC - Homepage... which you might think is good.
      The only problem is this is now... thoughout the evening this could range from 60 - 300....

      My packets are all over the place.....

    9. #8
      Smithy99's Avatar
      Smithy99 is offline Sky User Member
      Exchange: Irby
      Broadband ISP: Max
      Router: Netgear V1 DG834GT
      Sky TV: Sky+ HD
      Join Date
      Jun 2007
      Location
      Wirral
      Posts
      6,739
      Thanks
      0
      Thanked 57 Times in 57 Posts

      Re: High Ping

      Have you done as I suggested and tried in safe mode, I think something may be using uo some bandwidth, either P2P, iPlayer or a nasty.

    10. #9
      sparny's Avatar
      sparny is offline Sky User Member
      Exchange: http://www.samknows.com/broadband/exchange/EMTUTBU
      Broadband ISP: Sky Connect
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Oct 2009
      Location
      Derbyshire
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: High Ping

      Quote Originally Posted by Smithy99 View Post
      Have you done as I suggested and tried in safe mode, I think something may be using uo some bandwidth, either P2P, iPlayer or a nasty.
      Sorry, Yes I have tried this also.
      No improvement unfortunately.

      Am I the only one having problems like this? p.s seems a bit odd if so...

      FYI - Everyone - Thanks for all the replies and help.
      I seem to get download speeds of around 5Meg and UL of 0.35Meg after 11PM, before that I get around 0.45Meg download and the same upload (which seems a bit rubbish to me).

      I get less than 1 MS ping to my router so looks to me like sky are doing something there end...

    11. #10
      sparny's Avatar
      sparny is offline Sky User Member
      Exchange: http://www.samknows.com/broadband/exchange/EMTUTBU
      Broadband ISP: Sky Connect
      Router: Netgear V1 DG834GT
      Sky TV: Sky Basic
      Join Date
      Oct 2009
      Location
      Derbyshire
      Posts
      9
      Thanks
      0
      Thanked 0 Times in 0 Posts

      Re: High Ping

      p.s I have also run lots of antiviri checks and anti spyware to make sure nothing it stealing my connection.

     

     
    Page 1 of 2 12 LastLast

    Tags for this Thread

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  
    SkyUser - Copyright © 2006-2017. SatDish and NewsreadeR | SkyUser is in no way affiliated with Sky Broadband / BSkyB
    RIPA NOTICE: NO CONSENT IS GIVEN FOR INTERCEPTION OF PAGE TRANSMISSION