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    Slow speeds lately

    This is a discussion on Slow speeds lately within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi From what I can see this is the umpteenth post on this subject but I have done various tests ...

    1. #1
      rmillington's Avatar
      rmillington is offline Sky User Member
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      Slow speeds lately

      Hi

      From what I can see this is the umpteenth post on this subject but I have done various tests and now need some expert advice.

      In a nutshell the broadband speed that I am receiving has dropped from 3.5mbps to around 1.5mbps in the last two weeks. I am on the sky unlimited package. I have done various tests such as moving the router from its usual position to the test socket and also unplugged the ring wires on the master socket.

      If anyone has any suggestions then please let me know!


      Normal position

      ADSL Link Downstream Upstream
      Connection Speed 1535 kbps 621 kbps
      Line Attenuation 50.5 db 32.0 db
      Noise Margin 18.9 db 10.0 db

      At test socket

      ADSL Link Downstream Upstream
      Connection Speed 1535 kbps 593 kbps
      Line Attenuation 50.0 db 31.9 db
      Noise Margin 20.1 db 9.0 db


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    3. #2
      IWasNotTheEnemy's Avatar
      IWasNotTheEnemy is offline Sky User Member
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      Re: Slow speeds lately

      you're capped so will need to speak to CST to get it removed...
      -------------------------------------------



      Useful Sticky: - How To Obtain Your Router Stats, BT Speed Test, Check For Test Socket

    4. #3
      rmillington's Avatar
      rmillington is offline Sky User Member
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      Re: Slow speeds lately

      OK thanks. Any ideas why they would cap it?

    5. #4
      Andy17's Avatar
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      Re: Slow speeds lately

      Quote Originally Posted by rmillington View Post
      OK thanks. Any ideas why they would cap it?
      Looks like DLM again, has capped your line.

    6. #5
      rmillington's Avatar
      rmillington is offline Sky User Member
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      Re: Slow speeds lately

      Thanks for your help. Spoken to Sky who have upped my line to 4 meg. Cant go any higher as the BT line is rubbish and miles from the exchange!

     

     

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