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    Drop outs, aporling speeds! but fast ping?

    This is a discussion on Drop outs, aporling speeds! but fast ping? within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, My internet connection has been up and down since Iv been with sky, it started off good quality and ...

    1. #1
      BestMasterchief's Avatar
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      Question Drop outs, aporling speeds! but fast ping?

      Hi,
      My internet connection has been up and down since Iv been with sky, it started off good quality and got the full 8mbps as promised.Iv allways been on Sky Mid and have never changed.
      About a year after I joined sky the internet speeds dropped to 6mbps and had dropouts, after some time it sorted itself out and we would only have a dropout every week or so!
      Recently I removed the ring wire, and the speeds went up to around 6.7mbps and ping speeds where good and absolutly NO DROPOUTS!!!! I thought Great Im glad Iv done that.
      But since the new packages came into action I have had nothing but trouble, My speeds drop down to 5.5mbps during normal times and it drops out every 2 or so hours and at peak times it goes to 3.3mbps and drops out every 15 mins!
      Also at peak times I have packet problems and packets time out when pining bbc.co.uk with CMD prompt, but at times where I get around 5mbps I get pings of 20ms!
      If anyone can help remedy my connection I would be very gratefull!

      Cheers


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    3. #2
      Smithy99's Avatar
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      Re: Drop outs, aporling speeds! but fast ping?

      Post your router stats from the current location and also from the test socket (see sig for test socket details).

      It sounds like you may have internal wiring issues.

    4. #3
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      Re: Drop outs, aporling speeds! but fast ping?

      Non Test socket

      WAN PPPoA 4331 4898 0 498 1701 00:40:09
      LAN 10M/100M 6312 0 0 83 0 07:12:33
      WLAN 11M/54M 81958 83099 0 2794 513 07:12:28


      ADSL Link Downstream Upstream
      Connection Speed 5300 kbps 604 kbps
      Line Attenuation 46.5 db 27.5 db
      Noise Margin 7.1 db 14.5 db


      Test Socket

      WAN PPPoA 173 794 0 12 234 00:05:23
      LAN 10M/100M 35 0 0 1 0 00:06:46
      WLAN 11M/54M 112 157 0 418 27 00:07:08


      ADSL Link Downstream Upstream
      Connection Speed 5452 kbps 604 kbps
      Line Attenuation 46.5 db 27.5 db
      Noise Margin 7.5 db 15.0 db

      There u go!


      EDIT @ 8:07 : Drop outs still happening!

    5. #4
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      Question Re: Drop outs, aporling speeds! but fast ping?

      Quote Originally Posted by Smithy99 View Post
      Post your router stats from the current location and also from the test socket (see sig for test socket details).

      It sounds like you may have internal wiring issues.
      Im not saying ur wrong because I totally understand where your comming from, but if the dropouts where fixed when I removed the ring wire then why would it suddenly be internal wiring issues?
      It has been since they changed my speeds, the upload went from 300 odd to 604kbps, thats how I know the speeds changed

    6. #5
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      Re: Drop outs, aporling speeds! but fast ping?

      The thing with wiring, internal or on BT's side is that it is always getting older and so more likely to fail or the insulation/connections are more liable to become corroded etc, this could explain why it is slowly getting worse.

      With your stats from the test socket, I do agree however it does not seem to be your internal wiring at fault (I assume you removed the faceplate from the socket to get to the test socket).

      The next thing to check is a quiet line test and listen for any noise, crackles or popping sounds, this could indicate a line fault.

    7. #6
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      Re: Drop outs, aporling speeds! but fast ping?

      Well its been a little less noisy since I removed the ring wire and it sounds the same as when I did that but its allways been a little noisy

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      Re: Drop outs, aporling speeds! but fast ping?

      Noisy means faulty, are you checking it with a corded phone, not a wireless one? If you are then a call to BT if you pay line rental to them is the next step, tell them that you have noise on your voice calls, do not mention anything about your ADSL, this will confuse them.

      Tell them that it is always noisey, and sometimes gets worse when it rains and cracks and pops etc. Chances are the connections on the pole need to be remade or similar.

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      Re: Drop outs, aporling speeds! but fast ping?

      Ok doke dude, cheers for all your help!
      Will ring them tommorow, and then if its still crap after they have had a look I will be changing ISP's because of sky's new policy where if you go over the mid limit twice in 6 months they automaticly charge you for broadband max :O

    10. #9
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      Re: Drop outs, aporling speeds! but fast ping?

      It would be wise to sort out the noise problem first, otherwise you will take it with you to another ISP who may not belive your earlier speeds with Sky.

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      Re: Drop outs, aporling speeds! but fast ping?

      Yeah thats what I meant, ring bt get them to look at it and then after so many months if it still occurs and bt dont find any problems with the line then I will switch.

     

     

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