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    Dlm arghhh!!!

    This is a discussion on Dlm arghhh!!! within the Sky Broadband help forums, part of the Sky Broadband help and support category; What is the best way of doing it? Wait 10 days then ask to be put through to CSM? Then ...

    1. #11
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      Re: Dlm arghhh!!!

      What is the best way of doing it? Wait 10 days then ask to be put through to CSM? Then ask for it to be suspended? What is the best thing to say initially so I can be put through to CSM so I dot have to go through the "troubleshooting"
      Thanks again.


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    3. #12
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      Re: Dlm arghhh!!!

      Quote Originally Posted by pau1777 View Post
      What is the best way of doing it? Wait 10 days then ask to be put through to CSM? Then ask for it to be suspended? What is the best thing to say initially so I can be put through to CSM so I dot have to go through the "troubleshooting"
      Thanks again.
      Some agents, tier 1 or CST, will refuse to touch the line whilst DLM is running. However, if you call through tomorrow around 10am-12pm then there's usually little to no queue to CST. You'll get through to tier 1 first off and if you ask the agent can you be placed through to CST (customer solutions team) for dlm to be suspended and your line manually configured. Ask if you can be warm transferred through if the queue is short enough and get the tier 1 to explain you want DLM suspended - if all goes well, all CST need is your telephone number and a couple of minutes of your time.

    4. #13
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      Re: Dlm arghhh!!!

      I think he means 10pm - 12am

    5. #14
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      Re: Dlm arghhh!!!

      I think he means 10pm - 12am it's usually quieter after 10pm.

    6. #15
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      Re: Dlm arghhh!!!

      no, 8am to 1pm is quiet as anything these days...

      and it's not 'some agents' won't touch - it's meant to be NO one touches it until complete...if you do you run the risk of reprimand...
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      Re: Dlm arghhh!!!

      Lol, guess the word got out between 10-12, I wonder how???

    8. #17
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      Re: Dlm arghhh!!!

      it's meant to be NO one touches it until complete...if you do you run the risk of reprimand...
      That sounds about right for Sky support, get reprimanded for keeping the customer happy.

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    9. #18
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      Re: Dlm arghhh!!!

      So I guess I have to wait 10 days then call and request to speak to someone from CSM.
      Hopefully in the next 8 days I might see some of my speed back with the DLM but I doubt it, last time it went down to 512k. I wont be happy if that happens!

    10. #19
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      Re: Dlm arghhh!!!

      I phoned sky this morning as it has now been 10 days and I was still connecting at low speeds. I spoke to CST and they increased the speed back up straingt away. He said it was unusual to go through DLM on more that one time but if it did happen again "if you push it" you can have it stopped straight away. When I told him that this is what I tried 10 days ago he said you really have to be forceful as it "is your line so you can have what you want on your line!"
      Remember that for the future!
      If only BT would now start putting fibre down I would be really happy.

     

     
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