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    Very poor speeds. Seeking help

    This is a discussion on Very poor speeds. Seeking help within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hello, I'm currently on Sky Max living in Cardiff and i don't live very far at all from the nearest ...

    1. #1
      Unhappyinternetman's Avatar
      Unhappyinternetman is offline Sky User Member
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      Very poor speeds. Seeking help

      Hello,
      I'm currently on Sky Max living in Cardiff and i don't live very far at all from the nearest phone exchange. To get to the point i'm getting very poor download speeds
      Here is some speed test results

      These speeds are quite typical for the whole day. I have a friend who lives a few hundred meters down the road who is also on sky broadband and who gets much faster speeds than me (Usually 8Mb) So what i would like to know what could be the cause of these problems and how i can improve my speeds.

      I'm Using a BT Voyager 1110
      I'm not using wireless

      Statistics Downstream Upstream
      Line Rate 1020 Kbps 412 Kbps
      Noise Margin 7.1 dB 11.5 dB
      Line Attenuation 40.5 dB 36.7 dB
      Output Power 921.6 dBm 12.4 dBm
      Last edited by Unhappyinternetman; 24-09-09 at 03:14 AM.


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    3. #2
      PaulSky's Avatar
      PaulSky is offline Sky User Member
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      Re: Very poor speeds. Seeking help

      What is plugged into your tel line, what stats does the Sky router give and have you got a test socket you can get a set of stats from?
      If you have no test socket remove everything from the telephone line and only plug a new filter in and the Sky router for a set of test stats.

    4. #3
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      Re: Very poor speeds. Seeking help

      Also adding to what Paul said, make sure the ADSL cable that runs from the filter to the router is a light grey cable that sky supplied and not an extension rj11 cable. If it is an extension cable, swap over for said sky suppied cable.

    5. #4
      Andy17's Avatar
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      Re: Very poor speeds. Seeking help

      Quote Originally Posted by Unhappyinternetman View Post
      Hello,
      I'm currently on Sky Max living in Cardiff and i don't live very far at all from the nearest phone exchange. To get to the point i'm getting very poor download speeds
      Here is some speed test results

      These speeds are quite typical for the whole day. I have a friend who lives a few hundred meters down the road who is also on sky broadband and who gets much faster speeds than me (Usually 8Mb) So what i would like to know what could be the cause of these problems and how i can improve my speeds.

      I'm Using a BT Voyager 1110
      I'm not using wireless

      Statistics Downstream Upstream
      Line Rate 1020 Kbps 412 Kbps
      Noise Margin 7.1 dB 11.5 dB
      Line Attenuation 40.5 dB 36.7 dB
      Output Power 921.6 dBm 12.4 dBm
      I would plug into the test socket and post the stats from there, link below with details on doing this, you should be getting alot more speed than you are getting, my attenuation is around the same as yours 3db higher and i get over 10Mb.
      If you don't have a test socket unplug everthing from every phone socket in the house and just plug the router into the master socket through a microfilter.

      One other thing if you have any extensions make sure the terminal 3 wire is not connected to the back of the master faceplate as this can also cause speed problems.

    6. #5
      Unhappyinternetman's Avatar
      Unhappyinternetman is offline Sky User Member
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      Re: Very poor speeds. Seeking help

      I just tried plugging the router into my test socket and here are the results of a speed test



      Line Mode ADSL2 Line State Show Time
      Latency Type Interleave Line Up Time 00:00:07:59
      Line Coding Trellis On Line Up Count 3

      Statistics Downstream Upstream
      Line Rate 1020 Kbps 412 Kbps
      Noise Margin 10.3 dB 9.5 dB
      Line Attenuation 40.5 dB 36.8 dB
      Output Power 52.2 dBm 12.4 dBm

      There is nothing plugged into the phone line i am using. In fact we had a separate phone line installed that is used for internet only.
      Also the ADSL cable that runs from the filter to the router is a light grey cable I assume it was the one supplied by sky.

      And at Andy 17,
      What did you mean by
      "One other thing if you have any extensions make sure the terminal 3 wire is not connected to the back of the master faceplate as this can also cause speed problems." ?

    7. #6
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      Re: Very poor speeds. Seeking help

      Quote Originally Posted by Unhappyinternetman View Post
      And at Andy 17,
      What did you mean by
      "One other thing if you have any extensions make sure the terminal 3 wire is not connected to the back of the master faceplate as this can also cause speed problems." ?
      It means, if you had any extensions there would be a ring wire connected to terminal 3 on the back of the faceplate of the master socket, removing this most times improves speeds, but if you don't have any extensions then it does not apply to you.

    8. #7
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      Re: Very poor speeds. Seeking help

      Can you please plug in your Sky router and take the stats with it. I have seen a case on here where an ex-BT router did not work well.

      I would say you have a very poor or faulty line. Try plugging a corded phone into the line and dialling 1 digit and listen. Any noise?

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    9. #8
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      Re: Very poor speeds. Seeking help

      Just a quick question as i am still yet to find the router that sky gave me to do some tests with it.
      I just looked to check to see if the terminal 3 wire is connected to the back of the faceplate of my master socket (Sky User) like so and infact there is no cables connect to either of the pins, there is no cables at all. Is that normal?

    10. #9
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      Re: Very poor speeds. Seeking help

      Do you have telephone extensions? If you don't you will have no wires on the back of the faceplate. (Unless they are the pluggin type) If you do, then your phones are wired incorrectly or your are not looking at the Master socket.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    11. #10
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      Re: Very poor speeds. Seeking help

      It is if you have no other telephone sockets. Telephone extension sockets should be wired off the master socket faceplate.

     

     
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