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    Help With Internet Slow Down

    This is a discussion on Help With Internet Slow Down within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hey guys, my Sky broadband box should be quite fast but it seems on rainy or just crappy days my ...

    1. #1
      Chris_c987's Avatar
      Chris_c987 is offline Sky User Member
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      Exclamation Help With Internet Slow Down

      Hey guys, my Sky broadband box should be quite fast but it seems on rainy or just crappy days my internet just drops to a slower pace donno why but the thing is that on some days its fast-ish but on other days its rubbish.

      Speedtest.net results:
      Download: 0.70 Mb/s
      Upload: 0.22 Mb/s
      Ping : 93 Ms

      Download Speed:
      MP3 File (5 MB) - 58 Sec
      Video Clip (35 MB) - 7 Mins
      Movie (800 MB) - 152 Mins

      Upload Speed:
      E-mail Attachment (1 MB) - 36 Sec
      Photo Gallery (8 MB) - 5 Mins
      Video Clip (35 MB) - 21 Mins

      PC Info (If needed)
      Windows Vista Home Premium
      System Pack 2
      32- Bit
      2GB RAM

      Is any of this good?
      Any tips? thanks

      Also i had to repost this due to the other thread seems to reject my posts so i just wanted to say that I dont know how to check my router stats


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    3. #2
      Isitme's Avatar
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      Re: Help With Internet Slow Down

      As you were asked before, post your stats. Click the link for Router stats near the bottom of the Quick Links box on the left, to find out how to do it.
      Last edited by Isitme; 22-09-09 at 02:37 PM. Reason: typo

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    4. #3
      steve16751's Avatar
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      Re: Help With Internet Slow Down

      Chris_c987
      Hi as asked for How to get your router statistics this should give you all the information you need. If you need further information on anything if you ask there is always someone that can give you some advice

      Also i had to repost this due to the other thread seems to reject my posts so i just wanted to say that I dont know how to check my router stats
      As Isitme say`s. You are Guaranteed to get good advice from Tom
      (I will have to get faster)

    5. #4
      Chris_c987's Avatar
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      Re: Help With Internet Slow Down

      Ah! thank you here are my stats:
      Firmware Version V1.03.87


      Anything missing? Tell me!

    6. #5
      Chris_c987's Avatar
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      Re: Help With Internet Slow Down

      Ugh the pic messed up...
      Firmware Version V1.03.87
      System Up Time 173:46:50

      Port | Status | TxPkts | RxPkts | Collisions |Tx B/s | Rx B/s | Up Time
      WAN PPPoA | 6121719| 8316442| 0 | 1090 | 392 | 173:49:15
      LAN 10M/100M | 4016499| 2516751| 0 | 1215 | 563 | 173:51:27
      WLAN 11M/54M |4989848| 4286555| 0 | 6510 | 864 | 173:52:49


      ADSL Link Downstream Upstream
      Connection Speed 1088 kbps 384 kbps
      Line Attenuation 63.5 db 31.5 db
      Noise Margin 8.8 db 6.0 db


      Poll Interval : 10 (secs)

    7. #6
      Isitme's Avatar
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      Re: Help With Internet Slow Down

      I can't see your stats on the post, but they are in the email notification. In future can you just copy and paste them into the post, it saves a lot of problems.

      There is no way you are going to get a fast connection, unless your internal wiring is in a right mess, you have a very long line.

      Can you now plug into your Test socket. link below and post your stats here.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    8. #7
      Chris_c987's Avatar
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      Re: Help With Internet Slow Down

      Sorry for the wait here are the stats during the test socket:
      System Up Time: 00:04:37

      Port.......Status.......TxPkts.......RxPkts....... ...Collisions........Tx B/s.........Rx B/s.........Up Time
      WAN.....PPPoA........2990.........3548............ ....0..................2271.............13593..... ...00:04:13
      LAN......10M/100M.....694.............0...................0.... ..............636...................0............0 0:04:34
      WLAN..11M/54M.......4616.........4037...............0....... ...........2993...............2993........00:04:26

      ADSL Link.....................Downstream.......Upstream
      Connection Speed.........1152 kbps..........384 kbps
      Line Attenuation...............63.5 db.............31.5 db
      Noise Margin...................9.0 db...............6.0 db

      Port Interval 10 Secs
      Last edited by Chris_c987; 24-09-09 at 12:49 PM. Reason: Its messed up. so i had to put dots so they dont get sqashed

    9. #8
      Isitme's Avatar
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      Re: Help With Internet Slow Down

      It is not looking very good
      Can you reboot your router when it is in the Test socket? See if it will sync with a noise margin of around 7dbs.

      It looks like you are on a very long line and may not get much more than you have.

      TomD


      Please note the views and recommendations in my posts are my own and in no way reflect the views of SkyUser.


      Useful Utilites

      http://www.nirsoft.net/utils/wifi_information_view.html/ TCPOptimiser /Test Socket

      Note - When downloading always select the Custom install or you will end up with stuff you don't want.





    10. #9
      Chris_c987's Avatar
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      Re: Help With Internet Slow Down

      Well my location states that im in Sudbury but im in Pentlow which is 10 mins away so...
      Also what is it ment to be for a good speed?
      Last edited by Chris_c987; 24-09-09 at 06:28 PM.

    11. #10
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      Re: Help With Internet Slow Down

      Chris_c987
      Hi there does not look like there is an exchange in Pentlow the nearest is Sudbury that could be why you have a long line
      Well my location states that im in Sudbury but im in Pentlow which is 10 mins away so...

     

     
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